Within your #OneTeam
The Sales Operations Officer is responsible for the efficient handling of sales orders, help to improve the productivity of field sales representatives by dealing with customer queries and fielding calls. The Sales Operations Officer contributes to the quality of customer service and the achievement of sales targets.
Your main responsibilities
Customer Record Management
- Create records for new customers, including contact details and the name of the representative managing the account.
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
Order Processing
- Receiving and processing purchase orders.
- Save the order, if necessary, in the OVHcloud tools
- Issuing sales transaction invoices.
- Transmitting the necessary information to the Billing team for changing the NICs in the Purchase Order and payment of the Purchase Order(s).
- Coordinate the delivery of external and Digital orders to ensure the correct level of prioritisation
- Checking that delivery deadlines are met (48 hours) in conjunction with the admin-corp team.
- Checking the receipt of services and the communication sent to the contract holder in conjunction with the admin-corp
Sales Support
- Provide customers with product information, order status, order delivery status, credit balance…
- Compiling monthly sales reports.
- Alert sales reps to any urgent issues
- Update Sales representatives on orders or deliveries
- Directing feedback from customers to relevant internal departments
- Consolidate/Generate information in dashboards
Skills required
- Excellent interpersonal, communication skills
- Be tech-savvy with cloud knowledge
- Sales orientation & customer centricity
- Have the ability to coordinate multi-stakeholder projects
- Time management skills and ability to work under pressure to tight deadlines