Responsibilities:
1, Manage all aspects of 3PL warehouse relationships
- Coordinate initial setup, contract, processes, SLA agreements, pricing, etc.
- Ensure all inbound shipments are unloaded and stored in a timely and economical manner
- Ensure all Sales Orders are shipped on time, in compliance with retailer requirements, and in the most economical manner
- Set day to day priorities for warehouse projects
- Manage all special projects or rework as needed
2, Manage customer price lists and catalogs
- Order Management
- Ensure all customer Purchase Orders are compliant with agreed upon terms and pricing
- Enter orders into the CRM system and ensure they are scheduled correctly and then properly processed through shipment and invoicing
- Update Sales Team and customer regarding any discrepancies or allocation issues
- Manage allocations and priorities when product is selling faster than expected or production delays have occurred
- Update customer portals as needed regarding orders, terms, invoices, routing requests, etc.
- Maintain records to support any future audit requirements
3, Reverse Logistics
- Issue RMA (Return Material Authorizations) per agreed upon return policies
- Ensure timely processing by 3PL upon receipt of return
- Ensure Customer account is credited
4, Document all processes and procedures in writing to ensure maximum efficiency and consistency
5, Interface with all levels of the company to ensure cross team communication is effective and on-going
Qualifications:
- Bachelor’s degree or above in business administration, sales, marketing, or a related field;
- Fully understand all critical operational functions for Costco, BBY, Amazon, Walmart, Canada: Costco CA, Walmart CA, BBY CA, Canadian Tire
- Proven experience in sales operations or a similar role, with a track record of managing sales processes and systems.
- Strong analytical and data management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and project management abilities.
- Ability to work collaboratively with cross-functional teams.
- Problem-solving mindset and attention to detail.