About Odicci
Odicci is a digital engagement and gamification platform helping brands and retailers create meaningful connections with their customers.
Our technology enables businesses to design and launch interactive marketing campaigns, promotions, competitions, loyalty experiences and first-party data capture initiatives that drive customer engagement, acquisition and retention.
By combining creativity, technology and data, we help marketing teams transform passive audiences into active participants and build stronger customer relationships.
We're an entrepreneurial technology company with ambitious plans for growth across the UK, France and wider European markets.
As we expand our customer base, partnerships and platform capabilities, we're looking for talented individuals who want to make a tangible impact and help shape the next stage of our journey.
The Role
Odicci is hiring a Business Operations Manager to strengthen our business operations, customer success capabilities and commercial execution across the UK, France and European markets.
This is a broad, hands-on role combining business operations, CRM and database management, customer lifecycle management, digital campaign delivery, marketing coordination and partnership development.
Reporting directly to the Founder and CEO, you will play a central role in improving operational efficiency, strengthening customer relationships and supporting the company's growth.
Given our international customer base and commercial ambitions, full professional fluency in both French and English is essential, alongside strong experience in CRM platforms, digital operations and working with customers across European markets.
You will have the opportunity to establish scalable processes, optimise customer journeys, contribute to technology and CRM initiatives, and progressively assume broader operational responsibilities as the company grows.
What You'll Own
Business Operations & Process Improvement
- Coordinate day-to-day business operations across customer-facing, commercial and administrative activities.
- Develop and optimise operational processes to improve efficiency, consistency and scalability.
- Manage customer invoicing, payment tracking, supplier invoices and expense administration.
- Coordinate with external accountants and service providers.
- Oversee business tools, subscriptions, operational resources and reporting.
- Establish KPIs and reporting mechanisms to support management decisions.
- Identify opportunities for automation, process improvement and more effective cross-functional collaboration.
CRM, Database Management & Digital Operations
- Support the implementation, administration and continuous improvement of CRM platforms and customer databases.
- Contribute to end-to-end CRM implementation projects, from requirements gathering and system configuration through data migration, adoption and optimisation.
- Maintain high standards of data accuracy, integrity and governance.
- Improve CRM workflows supporting customer acquisition, onboarding, account management and retention.
- Develop operational reporting and dashboards to provide visibility into customer engagement and commercial performance.
- Identify opportunities to integrate CRM systems with marketing, sales and customer success processes.
- Support digital transformation initiatives that improve business efficiency and customer experience.
Customer Success & Customer Lifecycle Management
- Support the complete customer journey, from initial onboarding and platform adoption through ongoing engagement, customer success, retention and expansion.
- Work closely with the Customer Success Manager to resolve enquiries, coordinate solutions and ensure high service standards.
- Develop trusted relationships with customers across the UK, France and other European markets.
- Support customer onboarding, training and adoption of the Odicci platform.
- Proactively monitor customer satisfaction and identify opportunities to improve retention.
- Coordinate customer communications in both French and English.
- Identify recurring customer issues and implement sustainable operational improvements.
- Support commercial expansion opportunities within existing customer accounts.
Digital Campaign Delivery
- Coordinate the configuration, testing, quality assurance and launch of interactive marketing campaigns.
- Manage delivery schedules and ensure campaigns are launched accurately and on time.
- Collaborate with customers and internal teams to translate business requirements into successful digital experiences.
- Troubleshoot operational issues and coordinate timely resolutions.
- Improve campaign delivery processes, documentation and quality standards.
Marketing & Commercial Coordination
- Support the execution of Odicci's marketing strategy across the UK and European markets.
- Coordinate content, email marketing, social media, website updates and customer case studies.
- Support marketing initiatives targeting French-speaking and English-speaking audiences.
- Assist with sales operations, pipeline administration, CRM reporting and commercial coordination.
- Organise marketing events, webinars and promotional initiatives.
- Track marketing performance and identify opportunities to improve customer acquisition and engagement.
Partnerships & European Market Development
- Support relationships with technology providers, digital agencies and commercial partners.
- Coordinate partner onboarding, engagement and operational activities.
- Leverage knowledge of the UK, French and wider European markets to support regional customer and partner relationships.
- Help identify opportunities to develop new customer projects and expand existing accounts.
- Support cross-border collaboration, commercial initiatives and partner development.
What We're Looking For
We are looking for a versatile, commercially aware and highly organised professional who combines strong operational capabilities with customer-facing experience and international business exposure.
Essential Qualifications & Experience
- Full professional fluency in French and English, both written and spoken, with the ability to communicate confidently with customers, partners and stakeholders in both languages.
- Strong experience in database management, CRM platforms and customer information systems.
- Demonstrated involvement in end-to-end CRM implementation projects, including deployment, process integration, data management and user adoption.
- In-depth understanding of the customer lifecycle, from onboarding and adoption to customer success, retention and account development.
- Significant experience in digital operations, sales operations, business administration or commercial process management.
- Proven ability to analyse, improve and implement operational processes across different business functions.
- Strong knowledge of the UK, French and wider European business environments, gained through professional experience working with customers and stakeholders across these markets.
- Excellent organisational and project coordination skills, with the ability to manage multiple priorities.
- Strong analytical capabilities and attention to detail, particularly when working with CRM data, reporting and financial information.
- Excellent communication and relationship management skills.
- Ability to work independently, take ownership and operate effectively in a growing entrepreneurial business.
- Comfortable working directly with senior leadership and collaborating across commercial, technical and operational functions.
- Based in London, with flexibility to work in a hybrid environment and travel when required.
Nice to Have
- Experience working in SaaS, marketing technology, digital agencies or e-commerce.
- Familiarity with CRM solutions such as Salesforce, HubSpot or equivalent platforms.
- Experience with Shopify or other e-commerce platforms.
- Knowledge of digital customer engagement, gamification and loyalty solutions.
- Experience coordinating international customers or cross-border projects.
- Exposure to marketing automation, customer data platforms or business intelligence tools.
- Experience supporting partnerships and business development initiatives.
What We Offer
- A permanent, full-time position in a growing technology company.
- Competitive salary commensurate with experience and responsibilities.
- 25 days of annual leave plus UK public holidays.
- Hybrid working arrangements based in London.
- Company-provided laptop and necessary working equipment.
- Direct exposure to the Founder and CEO and meaningful involvement in business decisions.
- The opportunity to work with customers and partners across the UK, France and wider Europe.
- A broad role combining business operations, CRM, customer success and digital marketing.
- A structured onboarding process and progressive responsibility.
- Regular performance and development reviews, including a formal review after twelve months.
- Opportunities for professional development and increased leadership responsibility as the business grows.
You'll Thrive Here If You
- Enjoy working across different business functions and taking ownership of complex operational challenges.
- Combine strong analytical and organisational skills with genuine customer empathy.
- Are comfortable communicating and building relationships in both French and English.
- Understand how technology, data and operational processes contribute to business growth.
- Enjoy improving systems, creating structure and helping teams work more efficiently.
- Have an entrepreneurial mindset and are comfortable operating in a fast-moving environment.
- Can balance strategic thinking with hands-on execution.
- Are motivated by the opportunity to contribute to the growth of an international technology business.
Learn more at www.odicci.com.
<< NO AGENCIES PLEASE >>
