Business Operations Manager – Professional Services Consultancy
London (hybrid, 2 days in the office) | Full-time
Are you an operations or commercial leader who likes being at the centre of a business? This role puts you alongside senior leaders, running the business side of a successful consulting team.
The firm
A well-established, international consultancy with a collaborative, open culture. Its work is intellectually demanding and highly regarded. It's a stable, people-focused business that invests properly in its staff.
The role
You'll be the operational right hand to the team's directors. You'll turn strategy into action, own the financial and management information, and keep people, operations and business development running smoothly. It's broad, influential and varied.
You'll:
- Own the team's finances and MI: spot trends, risks and opportunities, and lead discussions on the numbers
- Support business planning and turn priorities into action
- Work with HR on workforce planning, recruitment, onboarding and wellbeing
- Line manage a small team of PAs
- Coordinate learning, development and inclusion priorities
- Improve processes and ways of working
- Support business development, including events, marketing and client feedback
About you
- You've run operations, commercial or business management in a project-based professional services firm, such as a consultancy, design, engineering, architecture or advisory firm
- You're confident with financial MI and presenting it to senior people
- You've managed or developed people
- You're organised and comfortable juggling priorities with little guidance
- You can build trust with highly expert senior stakeholders and influence them
- You're a clear communicator, discreet, and comfortable using AI tools in your work
What's on offer
A generous holiday allowance, enhanced family leave, private healthcare, a strong development programme with mentoring, and opportunities to work internationally.
