The company
At Fora, we're fueled by a desire to enhance the way people work. We're here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily.
Our journey began over 20 years ago, when we opened our first location on London's City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totaling 3.2 million sq ft of real estate. And in the last two decades we've welcomed nearly 30,000 members through our doors and boast market-leading retention rates.
As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council, BP and Pangaia are just some of the businesses who call a Fora workspace home.
Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.
The Role
We are seeking a Sales Operations Coordinator to support the the Sales Division and Sales Administrative teams. The ideal candidate will have a strong understanding of product lines within the co-working office space industry, as well as previous experience using CRM systems. You will be responsible for the submission of inbound enquiries to TOG and will ensure all data is correct and systems are up to date.
Key Responsibilities
- Ensure all leads are correctly logged onto Salesforce as new / existing opportunities and assign to the correct sales team
- Support the delivery of key tasks and administrative duties that support the day-to-day running of the sales team such as reporting on daily, weekly and monthly KPIs and metrics or updating sales boards
- Generate and deliver reports on team KPIs, metrics and analysis. Deliver additional commentary to explain trends or provide insights where required
- Use Salesforce effectively to update fields at the point of lead capture to maintain sales data quality for accurate reporting on enquiries and demand.
Requirements
- Previous experience in the workspace/flexi-office industry
- Experience in Sales Administration or Sales Operations
- Experience handling external communications and correspondence
- Customer service and project management experience desirable
- Excellent attention to detail to ensure all leads are logged in an efficient manner
- Ability to work effectively as part of a sales team as well as the wider TOG teams and have excellent time management skills to remain in control of their workload
- CRM Software such as Salesforce or Microsoft Dynamics
- MS Office, in particular Word, PowerPoint and Excel
Benefits
- Pension Plans
- Life Assurance
- Work From Home
- Training & Development
- Employee Assistance Programme - Counseling