Role Details
Location: San Francisco, CA. This role is based 2 days per week out of our San Francisco, HQ and is not eligible for full-time remote work.
Compensation: The annual OTE for this role is $108,000 USD in addition to equity & benefits.
The range displayed on this job posting reflects the minimum and maximum target depending on the location of each candidate. In addition to location, other factors including level, job-related knowledge, skills, and experience will determine compensation.
About Gem
Gem is the AI-powered recruiting platform TA teams love. It helps you maximize productivity, hire faster, and save money – all while giving recruiters a solution they find easy to use. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,000 companies – from startups to industry leaders like Airbnb, Wayfair, Cintas, Carmax, Doordash, and Zillow – trust Gem to hire with speed and ease. See why Gem is the recruiting industry’s most beloved solution, with a 4.8/5 rating on G2.
With Gem, You Can
- Attract, engage, and hire talent faster: Build talent pipelines across all channels through sourcing, nurture, events, career sites, inbound, and more. With Gem, teams can source talent five times faster and double their talent pipelines.
- Maximize recruiter productivity: Use AI and automation to save time on routine tasks like reviewing applications, scheduling interviews, and managing follow-ups. Recruiters using Gem can review twice as many applications, schedule twice as many interviews, and engage four times as many candidates as before.
- Unlock data-driven recruiting: Get analytics that everyone can use. Debug your funnel, monitor pipelines, forecast hiring, and demonstrate impact, all without complex BI tools. With Gem, TA teams use data to position themselves as strategic partners to the business.
- Simplify your tech stack and cut costs: Consolidate multiple tools into one platform and reduce your spend on recruiting technology, external sourcing, and job boards by up to 50%. Save on standalone solutions with Gem’s end-to-end bundle and take advantage of past candidate relationships to reduce your reliance on sourcing new talent.
And Just As We Strive To Help Our Customers Find Great Talent, We Also Invest In Our Own People And Culture. We Are Proud Of The Culture We’ve Built And Have Recently Been Recognized As
- Forbes America's Best Startup Employers 2024
- Great Place to Work Certified, 2023
- Fortune Best Workplaces for Millennials, 2023
The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.
The Team & Role
Gem believes in putting the customer at the center of everything we do. The Customer Success and Retention organization team is the secret sauce to make that a reality. The team’s mission is to build, deepen, and grow relationships with customers to make customers for life.
The Renewals Manager sits within the Customer Retention organization and will exercise ownership over a designated portfolio of SMB renewal opportunities. The Renewals Manager is responsible for opportunity maintenance and forecasting, negotiation and objection handling, identifying upsell and cross-sell opportunities, engaging internal resources and closing renewals on time. They will have full mastery of Gem’s renewal process and pricing options.
This role will include customer-facing interactions as well as backend deal desk related support with quote creation and contract processing. This position will also collaborate heavily with sales, operations and Customer Success Managers.
As a Renewals Manager at Gem, this person will also be expected to find opportunities to optimize the existing renewal process and own these improvements with the partnership of CS/Sales leadership and operations.
What You’ll Do Day-to-day
- Own a designated portfolio of SMB renewals
- Respond to all customer inquiries regarding their renewal
- Overcome objections and adjust proposals to ensure best solution is proposed to the client
- Follow-up with customers who do not respond to automated renewal outreach and add new contacts where needed
- Update and maintain renewal forecasts and ensure data integrity in Salesforce
- Partner with AEs on expansions and own expansions at renewal, including some exciting new products Gem has launched.
- Find opportunities to optimize the existing renewal process and own these improvements
About You
- 3+ years in SaaS Sales, preferably in a renewal or sales capacity
- Motivation to drive revenue and exceed renewal and expansion Quotas
- Exceptional communication skills
- Demonstrated ability to think critically and understand the big picture, taking into account the perspectives of various stakeholders
- Proven track record of creative problem solving skills
- Customer centric mindset, with an ability to build lasting customer relationships
- Strong cross functional skills, with a track record of working collaboratively towards shared goals
Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.
Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com and we’ll work with you to meet your accessibility needs.
Gem’s Candidate Privacy Notice
By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.