The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.
Who you are:
As our business and platform continue to grow rapidly, we are expanding our team and seeking a highly skilled Director, Business Operations for North America (NAMER) to oversee the delivery of revenue-driving initiatives across Business Development, Client Services (CS), and BD Advertiser. The Business Operations department is pivotal in driving commercial priorities, scaling processes through continuous improvement and innovation, and ensuring operational excellence.
In this role, you will be a key member of the Regional Business Operations team, responsible for supporting the regional implementation of global initiatives, developing localized best practices, acting as a strategic thought partner to North American BD/CS leadership, and ensuring seamless communication across markets. The ideal candidate will have a strong operational background, excellent project management skills, and the ability to collaborate effectively with both regional and global teams to achieve successful execution in a fast-paced environment. Your ability to navigate a diverse and complex region and continuously refine operational strategies will be crucial. You thrive in ambiguity and driving forward solutions. You thrive in ambiguity, using it as an opportunity to proactively drive solutions forward.
Success in this role will be defined by your ability to strategically anticipate the evolving needs of commercial leadership, proactively drive high-impact initiatives with autonomy, and consistently deliver transformative operational solutions that align to both the broader objectives of your regional stakeholders and to the global initiatives that they must align to.
What you’ll do:
- Serve as the strategic operations lead for the commercial team in North America, influencing through actions and results rather than authority.
- Operate in a player-coach capacity, balancing individual contributions with mentoring a small team, with the potential to lead and scale the team as the business grows.
- Act as a main point of contact for all NAMER operational aspects within the commercial team, ensuring smooth and effective operations.
- Collaborate deeply to ensure cohesive execution of strategic initiatives with cross-functional teams including Marketing, Commercial and Sales Training, Sales Strategy, Product, Finance, and Legal to support the commercial organization.
- Anticipate leadership needs and autonomously drive initiatives that align with commercial priorities.
- Develop and implement localized best practices that align with global initiatives, ensuring they are effectively communicated and adopted across markets.
- Manage multiple interconnected initiatives in a complex, matrixed environment, ensuring all projects are delivered on time and meet strategic objectives.
- Continuously identify and implement process improvements to enhance operational efficiency and effectiveness.
- Takes a customer first approach and leads any change management efforts related to process/system improvements and organizational restructuring to ensure smooth transition and adoption of new practices
- Serve as the voice of the NAMER commercial teams needs in the development of global process and tooling
What you bring to the table:
- 10+ years of proven experience in a sales or client services strategy & operations function, with programmatic or advertising experience being a plus.
- 3+ years of proven experience in a player-coach role with direct team management and mentorship responsibilities.
- Strong technical and operational aptitude with the ability to manage complex projects and processes.
- Passion for understanding and adapting to local cultures and work practices.
- Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
- Highly organized, with the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
- Ability to influence stakeholders and senior leadership through results-driven actions rather than formal authority.
- Proven ability to build strong relationships with VP-level leaders and above., and drive consensus with multiple stakeholders across complex issues.
- Analytical mindset with experience in creating strategic plans, setting success metrics/goals, and adapting them based on performance.
- A proactive, self-starter attitude with a willingness to learn and take on new challenges.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.
[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$136,300—$249,900 USD