Business Operations Coordinator (Bilingual Mandarin/English)
Company: Frrlybox Inc.
Location: Dallas, TX
Job Type: Full-Time
Pay: $54,000 per year during the initial 3-month evaluation period, with potential advancement to Administration & Operations Supervisor at $60,000 per year, subject to performance and management approval.
About Us
Frrlybox Inc. is a growing packaging and corrugated box manufacturing company based in Dallas, Texas.
We are seeking a highly organized, proactive, and bilingual Business Operations Coordinator to support daily business operations, coordinate across departments, monitor performance, and facilitate communication between our U.S. team and executive management in China.
This position offers an opportunity to grow into an Administration & Operations Supervisor role based on performance, leadership capabilities, and business needs.
Key Responsibilities
Cross-Department Coordination & Operations
- Monitor and follow up on daily operations and project progress across Sales, Production, Warehouse, Logistics, Finance, and Administration.
- Coordinate with department leaders to ensure assignments, deadlines, and management priorities are completed on time.
- Identify operational delays, communication gaps, and outstanding issues, and follow up on corrective actions.
- Maintain organized tracking records for departmental tasks, projects, and performance.
Department Performance Evaluation
- Conduct monthly reviews of departmental progress, task completion, and operational performance.
- Evaluate and summarize the performance of departments and responsible team members using established company standards.
- Identify areas for improvement and provide recommendations to management.
- Prepare monthly performance summaries and follow up on improvement plans.
Management Communication & Reporting
- Serve as a key bilingual communication liaison between the U.S. team and executive management in China.
- Prepare regular operational reports, meeting summaries, and management updates.
- Communicate management directives and monitor their implementation.
- Organize management meetings and track action items.
Administrative & HR Coordination
- Coordinate daily administrative activities and internal business processes.
- Support the development and implementation of company policies and standard operating procedures (SOPs).
- Participate in management discussions regarding employee performance, promotions, position adjustments, hiring, and terminations.
- Provide performance evaluations, operational feedback, and recommendations to the Management Team.
- Maintain confidentiality when handling employee and company information.
Process Improvement
- Identify opportunities to improve workflow efficiency, accountability, and internal communication.
- Recommend practical solutions to operational and administrative challenges.
- Assist management in implementing and monitoring process improvements.
Qualifications
Required
- Professional proficiency in both Mandarin Chinese and English, written and spoken.
- Strong organizational, communication, and problem-solving skills.
- Ability to coordinate multiple departments, manage priorities, and follow up independently.
- Strong attention to detail and ability to prepare accurate reports.
- Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
- Ability to handle confidential information professionally.
- Strong sense of responsibility, initiative, and accountability.
Preferred
- 2+ years of experience in business operations, administration, project coordination, or a related field.
- Experience in manufacturing, packaging, warehouse operations, or a B2B business environment.
- Experience coordinating teams or supporting management-level operations.
- Familiarity with KPI tracking, performance evaluations, and SOP development.
- Experience working with international or China-based management teams.
Compensation & Career Growth
- Initial annual salary: $54,000.
- Initial evaluation period: 3 months.
- Potential promotion: Administration & Operations Supervisor.
- Proposed annual salary upon promotion: $60,000.
- Promotion and compensation adjustments are based on performance, business needs, and management approval; they are not guaranteed.
Work Schedule
- Full-Time, Monday through Friday.
- On-site in Dallas, Texas.
- Occasional communication with China-based management outside regular business hours may be required. All working time must be recorded and compensated in accordance with applicable law.
Equal Employment Opportunity
Frrlybox Inc. is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, performance, and business needs without regard to legally protected characteristics.
Pay: From $54,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
