Company Description QuadSci delivers highly predictive and prescriptive AI for B2B customer intelligence, helping companies understand and act on customer behavior at scale. Recognized as “Machine Learning Company of the Year” by the AI Breakthrough Awards, QuadSci processes tens of billions of telemetry events and tens of thousands of customer engagement signals to forecast growth, churn, and contraction up to 12 months in advance with high accuracy. Its core products, Cohorts AI and Growth AI, empower GTM and Product teams to uncover usage patterns, optimize onboarding and engagement, and anticipate future trends. The Q-Chat family of agents turns these insights into prescriptive actions, enabling teams to proactively drive retention, expansion, and overall customer value.
Role Description The Business Operations Analyst will support data-driven decision-making across the organization by analyzing operational performance, customer intelligence workflows, and internal processes. In this full-time remote role, the analyst will gather and interpret data, build dashboards and reports, and identify opportunities to improve efficiency and scalability in GTM, product, and customer success operations. The role includes partnering with cross-functional teams to translate insights from QuadSci’s AI products into actionable recommendations, documenting processes, and supporting the implementation of operational best practices. The analyst will also contribute to forecasting, KPI development, and ad hoc analyses that inform strategic planning and resource allocation.
Qualifications
- Candidates should possess skills in Business Operations and Business Analysis to optimize processes, define workflows, and support cross-functional initiatives.
- Candidates should possess strong Analytical Skills and Data Analytics capabilities to interpret complex datasets, build meaningful reports, and support data-driven decisions.
- Candidates should possess effective Communication skills to present insights clearly, collaborate with diverse teams, and document recommendations and processes.
- Experience working with business intelligence or analytics tools (e.g., SQL, Excel, BI platforms) and familiarity with SaaS or B2B technology environments is beneficial.
- Bachelor’s degree in Business, Analytics, Economics, Engineering, or a related field, along with experience in an operations, analytics, or business strategy role, is preferred.
- Ability to work independently in a remote environment, manage multiple priorities, and maintain a high level of accuracy and attention to detail.
