Job Description:
Commerce Systems & Data Management
- Manage and maintain customer and material master data across systems, ensuring accuracy and consistency.
- Troubleshoot system issues based on Sales user feedback and provide support for sales operations tools.
- Administer user access and maintain internal workflow tools.
Sales Operations Support
- Provide daily operational support to the Sales Team to ensure smooth business operations.
- Support dealer admin users with customer data update requests in a timely and professional manner.
- Perform Point of Sales Materials delivery order reconciliation, investigate and resolve discrepancies and maintain accurate orders records.
- Manage company asset systems and agreements, including handling requests.
Contract & Documentation Management
- Validate and manage sales agreements in line with company documentation procedures. ensuring compliance, proper documentation, timely completion, including filing contracts.
- Manage Docusign processes to ensure timely delivery of agreements to customers.
Pipeline & Forecast Management
- Support consolidation of sales forecasts from reps/distributors.
- Maintain and update pipeline data to ensure accuracy and completeness in systems.
- Flag data inconsistencies and highlight potential risks or gaps to the Line Manager.
Process Optimization
- Assist in identifying process gaps and provide inputs for improvement initiatives.
- Support implementation of process improvements in sales operations workflows. (e.g. order taking, reporting)
- Maintain and update SOP documentation to ensure consistency across teams / distributors.
Reporting & Analytics
- Prepare monthly and ad hoc reports as required by the Line Manager.
- Support business decisions with accurate and timely data insights.
- Any other ad-hoc duties as assigned.
Job Requirements:
- Diploma or Bachelor’s degree in business or any related field
- 1 - 2 years of experience in Sales Operations, Sales Admin, Sales Support, or in a similar role, preferably within the FMCG industry
- Strong experience in master data management and sales process support
- Strong analytical skills (Dashboards)
- Proficiency in Microsoft 365 (Teams, Word, Advanced Excel – for data management)
- Hands-on experience with ERP/CRM systems (e.g. Dynamics NAV, JDE, SAP)
- Ability to efficiently and accurately respond to inquiries by navigating internal systems and retrieving relevant information