ROLE DESCRIPTION
As a Sales Operations Leader, you will play a crucial role in optimizing our sales processes and maximizing the efficiency and effectiveness of our sales team. You will be responsible for overseeing and enhancing all aspects of sales operations, coordinating the entire bid lifecycle, and providing administrative support to the sales organization.
This role will ensure the CSO's day-to-day operations and those of the wider sales organization run smoothly. As such, we are looking for an energetic individual who is comfortable handling a diverse set of tasks in an efficient and organized manner. Adaptability, attention to detail and a strong sense of ownership are key to thriving in this dynamic role.
KEY RESPONSIBILITES
Sales Process Optimization
• Evaluate and streamline the end-to-end sales process to enhance the efficiency and effectiveness of the sales organization.
• Implement best practices to drive consistency in sales methodologies and approaches.
• Ensure the sales team is effectively utilizing CRM systems and other relevant tools.
• Identify opportunities to improve sales processes, systems and ways of working across the wider sales organization.
Data Analysis and Reporting
• Develop and maintain robust sales performance metrics and reporting systems.
• Analyse sales data to provide insights and recommendations for continuous improvement.
• Support the CSO and sales leadership team with accurate management information and actionable commercial insights.
Cross-Functional Collaboration
• Collaborate with marketing, finance and product teams to ensure alignment across departments.
• Foster strong communication channels between sales and other departments.
• Lead initiatives that require cross-functional coordination to achieve company objectives.
Proposal Support
• Coordinate and contribute to the creation of high-quality, customer-focused proposals.
• Work closely with subject matter experts to gather relevant information and tailor responses.
• Develop and maintain a library of standard bid content for efficient proposal creation.
• Ensure adherence to company policies and procedures throughout the bid process.
Executive Support
• Provide comprehensive administrative and operational support to the Chief Sales Officer and wider sales organization, including calendar management, travel arrangements and meeting coordination.
• Assist in preparing and editing documents, presentations and reports as needed.
• Coordinate and prioritize tasks to ensure deadlines are met efficiently.
• Take meeting minutes and follow up on actions as required.
• Arrange and coordinate travel, accommodation and itineraries for the CSO.
QUALIFICATIONS
Technical
• Proven experience supporting senior sales leadership and working within a sales operations, commercial operations or similar environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent organizational, project management and time-management skills.
• Familiarity with CRM systems, e.g. Salesforce.
• Proficient in Microsoft Office and comfortable working with sales data and reporting tools.
• Excellent written and spoken English.
• Additional European language capability would be advantageous but is not essential.
Behavioural
• Has a "customer is king" mindset.
• Embodies the Technetix key behaviours of listening, perseverance and communicating.
• High energy, enthusiastic and motivated.
• Strong collaboration skills and the ability to work effectively with cross-functional teams.
• Ability to multitask and prioritize in a dynamic work environment.
• Demonstrates agility and resilience, with the ability to adapt quickly to changing business priorities.
• Takes ownership and is comfortable working independently while managing competing priorities.
KEY COLLEAGUES
Collaborate closely with department heads, managers and other stakeholders to align operational initiatives with business objectives. Foster effective communication and collaboration across teams to drive cohesive efforts towards operational excellence.
These include:
- Sales
- Sales Engineering
- Operations
- Logistics
- Materials Management