About the Role
We are looking for a Sales Operations Specialist to support our B2B digital asset sales team. You will play an important role in supporting and improving day-to-day sales operations across analytics, forecasting, CRM management, sales processes and commission calculations.
Working closely with the sales team and cross-functional stakeholders, you will help streamline workflows, improve sales efficiency and support our business growth across Singapore and APAC, serving exchanges, institutional investors, payment and fintech companies.
Role Responsibilities:
- Analytics and Reporting: Maintain sales dashboards and prepare weekly, monthly and quarterly business reviews. Track key metrics including pipeline, conversion rates, sales cycle, trading volume, revenue and client retention. Identify trends, flag issues and provide insights to support business decisions.
- Forecasting and Target Support: Assist with sales target setting, account segmentation and quota allocation. Prepare pipeline and forecast reports, and support regular pipeline review meetings.
- CRM and Sales Tools: Support day-to-day CRM operations, including system configuration, user access and data quality checks (e.g. Salesforce, HubSpot). Provide basic system support and guidance to the sales team.
- Sales Processes and Compliance Alignment: Support and improve sales workflows, including lead routing, opportunity management, pricing approvals and contract processes. Work closely with Compliance to ensure KYB/KYC and AML requirements are followed during deal execution and client onboarding, and monitor onboarding progress.
- Commissions: Assist with monthly sales performance tracking and commission calculations, working with Finance and HR to ensure accuracy, transparency and timely processing. Provide relevant data to support incentive plan design.
- Sales Support: Maintain sales collateral, quotation templates and price lists. Support the onboarding of new sales hires and coordination of sales meetings.
- Cross-functional Collaboration: Work closely with Marketing, Product, Finance, Legal and Compliance to support sales initiatives and improve operational efficiency. Keep up with relevant market and regulatory developments, including MAS requirements, and assist with updating internal processes and materials accordingly.
Role Requirements:
- Bachelor's degree, preferably in Business, Economics, Statistics, Finance or a related field.
- At least 2 to 3 years of relevant experience in sales operations, business operations, revenue operations, sales support or business analytics. Fresh graduates with relevant internship experience may also be considered.
- Good analytical and numerical skills, with proficiency in Excel / Google Sheets. Familiarity with CRM platforms such as Salesforce or HubSpot is an advantage.
- Proactive, detail-oriented and organised, with the ability to work in a fast-paced environment, learn new business models quickly.
Nice to Have:
- Experience in crypto / digital assets, Web3 or fintech, with familiarity with exchange, custody, OTC or payment business models and their institutional clients.
- Proficiency in SQL, Python or BI tools such as Tableau, Power BI or Looker. Experience with on-chain analytics tools is a plus.
- Exposure to CRM implementation, sales process improvement or RevOps transformation. Salesforce Administrator or similar certification is an advantage.
