- Pay rates will vary by location
Our Customer is an employment-oriented online service that operates via websites and mobile apps. They are the world's largest professional network with nearly 800 million members in more than 200 countries and territories worldwide. Their vision is to create economic opportunities for every member of the global workforce and aim to connect the world’s professionals to make them more productive and successful. Launched on May 5, 2003, the platform is primarily used for professional networking and career development.
We are seeking a
Deal Desk Analyst on a
contract basis to help our Customer with their business needs. This role is
hybrid (onsite 3 days a week) in Detroit, MI or Sunnyvale, CA.
The Deal Desk team are the strategic advisors to the Field Sales team, managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. They drive scale within the Sales organization, allowing Sales to focus on selling, while they create efficiencies, increase profitability, and enforce stronger controls.
- Please ensure that your LinkedIn profile is included in your resume**
Responsibilities
- Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes
- Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring
- Lead ongoing and month end audit and quality activities
- Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
- Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of the?O2C processes
- Ensure the Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
- Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting
- Identify, scope, and deliver process and systems changes that improve operations for the Sales organization
- Work in a dynamic environment and adapt to new business processes on a week-to-week basis
- Ability to travel to regional offices to meet directly with Sales teams and cross-functional leaders
- Models the cultural values to more junior members of the team
- Serves as a coach and mentor to other team members, assisting with?onboarding, day-to-day training, coaching, and collaborating to solve business problems
- Understand end-to-end processes across OTC and serve as an expert on the roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
- Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
- Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes
- Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly
- Manage escalations of all OTC issues from Sales and clients
- Demonstrate the ability to go “above and beyond” in the support of Sales teams and clients
- Ability to travel to regional offices on a quarterly basis
- Flexibility to transition into different support roles within the team based on the needs of the business is required
Basic Qualifications
- 2+ years of professional experience in a client facing role
Preferred Qualifications
- Bachelor’s degree or equivalent experience
- Comfortable with change and an ability to thrive in a fast-moving environment
- Excellent interpersonal and communication skills
- Ability to learn quickly in a dynamic and collaborative environment
- Strong business acumen, organizational, time management skills and attention to detail
- Proficient with Google and Microsoft Office products
- Experience with Salesforce and Oracle is a plus
- Ability to process a high volume of transactions with accuracy and integrity
We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.
Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Benefits: Medical, Dental, and 401k (no match)
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.