Company Name: VARITE India Private Limited
About The Client
Founded in Mountain View, California, the Client is currently headquartered in Sunnyvale, California, with 33 global offices. The Client provides a business and employment-focused social media platform that works through websites and mobile apps. The platform is primarily used for professional networking and career development.
About The Job
- The Deal Desk team serves as the strategic advisor to the Field Sales team, managing the Order to Cash (O2C) process and facilitating complex deal structures and requests.
- The team drives scale within the Sales organization, allowing Sales to focus on selling while creating efficiencies, increasing profitability, and enforcing stronger controls.
- As stewards of the O2C process, the Deal Desk team members are expected to understand the policies, processes, and systems in place.
- They will advise, coach, and train Sales Representatives on a day-to-day basis to efficiently work within Sales processes and policies.
- Additionally, each Deal Desk Strategist will contribute to process improvements and operational efficiencies within the team and Sales organization.
Essential Job Functions:
- Support the Sales teams by assisting with resolving basic issues related to the O2C process, escalating complex problems to senior team members as needed.
- Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
- Partner with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes
- Ensure Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced
- Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and reporting
- Assist in identifying and implementing process and system changes that improve operations for the Sales organization.
- Work in a dynamic environment and adapt to new business processes on a week-to-week basis
- Flexibility to transition into different support roles within the team based on the needs of the business is required
- Understand end-to-end processes across OTC and have detailed understanding of roles and responsibilities of cross-functional support teams, resulting in accelerated resolution of issues
- Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved
- Assess recurring issues to identify opportunities for improving the overall OTC process
- Manage escalations of all OTC issues from Sales and clients
- Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients
Qualifications:
Basic Qualifications
- Bachelor’s degree
- 1+ year of experience in Sales Operations, Order to Cash or Deal Desk
Preferred Qualifications
- Comfortable with change and an ability to thrive in a fast-moving environment
- Excellent interpersonal and communication skills
- Ability to learn quickly in a dynamic and collaborative environment
- Strong business acumen, organizational, time management skills and attention to detail
- A strong commitment to working in a team and being professional, but you must know how to have fun too!
- Proficient with Google and Microsoft Office products
- Experience with Microsoft D365 and Oracle is a plus
- Ability to process a high volume of transactions with accuracy and integrity
Suggested Skills
- Deal Management
- Relationship Building
- Communication
- Escalation Management
- Stakeholder Management
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
