Overview
Aldecor Custom Framing & Gallery- a premium custom frame studio & art gallery - is currently looking for a motivated and experienced Sales & Operations Manager, who will oversee the sales and operations departments and play a key role in the growth of both the framing and art business.
You are perfect for this role if you excel in delivering exceptional client service, possess strong communication skills, have a sharp eye for design, and are eager to fully immerse yourself in the business with passion and commitment. Aldecor Custom Framing & Gallery sets the standard for excellence in custom framing—and so do you. You are always refining your custom framing design skills, driven by your passion for creativity and growth.
Your background blends hands-on experience in custom framing design and art sales, where you were fully immersed in the process. You embody the “no-task-is-too-small” mindset essential in a small business. While you’re not afraid to dive into the day-to-day tasks, your true passion lies in managing sales and operations. You understand that success requires a leader who can organize projects, manage deadlines, and keep everything on track—and that’s exactly where you thrive!
You also have experience and passion for art curation. In this role, you’ll have the opportunity to curate the art gallery fully, and strategize new ideas with Sara. Then, you’ll take that vision and implement it across the gallery. In addition to that, you have a natural ability to network, connecting with Interior Designers, Local Galleries, and Valued Clients across Naples and surrounding areas to grow the business.
As the Sales & Operations Manager, you will be directly responsible to build on the existing and strong foundation of Aldecor, and take it to new heights. You will be the manager of the Sales Team, with the opportunity to grow the team as the business expands. You will answer the questions: how do we do more of what is working? And how do we do less of what isn’t working?
Responsibilities (tasks associated with the role)
The Sales & Operations Manager leads client sales, guides and supports the sales team, and ensures smooth day-to-day operations to drive overall business success. You must work hands-on with clients daily, maintain and grow our reputation of excellence in design and craftsmanship, and collaborate effectively with the Production team.
Key Responsibilities:
- Exceptional client service leadership: The role demands confidence and ease of working with a wide range of clientele, including Interior Designers, Art Galleries, Art Collectors, Commercial Projects, Artists, & more. You will be at the forefront of the business and it is necessary that you represent the business with professionalism and excellence.
- Exemplary custom frame design and art consultation: The role of a Sales & Operations Manager is a creative one, so it’s crucial that you have knowledge of current design trends and the knowledge to guide clients on the best frame and art options for their space. You are responsible to guide the sales process from start to finish, using active listening, strategic questioning, and closing a sale with ease. The client should leave feeling supported and satisfied.
- Strong project management and people management: You will oversee the sales & operations department and guide its day-to-day operations. You will be a master at keeping track of all ongoing client and Aldecor projects, and delegating to your team as you see fit.
Tasks and Projects Associated with the Role:
- Lead sales and client management, including scheduling client appointments, working with walk-ins, managing ongoing quotes, and working with trade clientele
- Build and maintain strong relationships with clients to ensure ongoing business
- Oversee the day-to-day operations of the business, including material ordering and inventory management, product returns and credits, keeping the studio space to the highest standards, & more.
- Oversee and guide the sales team, delegating responsibilities effectively
- Maintain a consistent communication line with business owners, keeping them informed as necessary
- Collaborate with Production team on a daily basis, to ensure highest quality of craftsmanship and client expectation is reached
- Develop and implement effective sales strategies to drive revenue growth and increase profit margin
- Oversee custom framing projects from inception to completion, ensuring timely delivery
- Develop project timelines: assign tasks to direct reports accordingly and collaborate with the production team as required
- Ensure that all projects adhere to quality standards and client specifications
- Continuously seek ways to enhance the customer experience
- Develop networking strategies and implement them in collaboration with Sara
Requirements (expected proficiencies to excel in this role)
This position is for a person that meets the following:
- Minimum of 5 years of experience in premium client service, and you love it!
- You've worked in the art or custom framing industry (both are a major plus!)
- You're deeply passionate about and have extensive knowledge of art
- Design-focused, with a keen eye for aesthetic, creativity, color, and proportion
- You have a natural ability to connect with and communicate with clients
- You approach client projects with a sense of curiosity and eagerness to find the perfect solution for the client
- Highly organized
- Aptitude for technology and willingness to learn new programs, with proficiency in Google Docs
- Able to easily stay on top of a growing to-do list
- You have excellent oral and written communication skills
- You’re happy doing high-level projects as well as day-to-day administrative work (there will be a mix of both)
- You’re comfortable working autonomously and making decisions
- Major bonus if you have experience working with the framing POS software LifeSaver
Metrics (KPIs) / Success Measured By:
- Sales revenue and reaching critical numbers
- Client satisfaction
- Increasing reputation of the company via Google Reviews
- Increasing monthly art sales, through strategic gallery curation
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
Schedule:
Ability to Commute:
- Naples, FL 34109 (Required)
Ability to Relocate:
- Naples, FL 34109: Relocate with an employer provided relocation package (Required)
Work Location: In person
