Title: Operations Analyst I
Duration: 03+ Months contract + Possible Extension/FTE
Location: Indianapolis, IN 46204
Job Description:
Responsibilities Include:
- Provide outstanding Quote-to-Cash support and guidance to help Account Executives execute Sales transactions.
- Work with Sales, Revenue Recognition and Legal on deal execution and provide suggestions and assistance for contract negotiations or customer satisfaction issues.
- Create and modify quotes as required.
- Ensure compliance with all company policies and responsible for SOX compliance.
- Train Sales and in particular less experienced AE’s and facilitate cross-training among the team.
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
- Create and update internal departmental Policies.
- Provide subject matter expertise on projects within Sales Operations.
- Review submitted contract and order forms for completeness, accuracy, and conformance to the Salesforce Order Acceptance Policy.
- Assist with onboarding of new team members.
- Work with Sales and Collections to assist resolution to customer billing investigations and disputes.
- Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or workarounds based on that analysis.
- Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base.
- Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
Required Skills/Experience:
- Bachelor's degree or equivalent combination of education and experience.
- 1-2 years minimum customer order management, sales operations, or sales/customer support experience.
- Contract structuring and Commission Calculation experience.
Desired Skills/Experience:
- Demonstrated participation in process improvement initiatives and/or project management experience.
- Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly.
- Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
- Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment.