At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Responsibilities
The 8x8 Manager, Revenue Operations and Sales Strategy, will support 8x8 sales employees, partners, stakeholders and executive team, in delivery of all their business needs. The role will be responsible for the following:
- Support the Sales Org by establishing a regular Sales Operational Cadence that ensures smooth and timely operations for Sales Reps - Account management, Territory Alignment, Lead Routing and Pipeline Hygiene Process, Data Hygiene and Quality, Data Vendor Management and Alignment
- Support the Partner/Channel Org by becoming a subject matter expert in 8x8s partner programs, processes and systems, CRM system, and Salesforce Sales/Service Cloud
- Support Global Company initiatives by actively collaborating cross-functionally with Marketing, Finance, GCC, Product, and other related and relevant Departments
- Drive Strategy and Planning initiatives such as automation and maintenance of Quota Setting and Administration, modelling and analytics of Bookings projections, scenario analytics of Pipeline and Territory Strength that will impact Targets
- A successful candidate should be able to efficiently manage projects, organize tasks, influence Subject Matter Experts (SMEs) and field resources cross-functionally and globally
- Manage opportunity registration and referral programs including system maintenance and continuous process improvements
- Assist in day-to-day fire drills and bug fixes
- Develop and maintain documented processes as needed
- Train new employees and partners on our process and systems
- Drive resolution for all issues
- Assist channel operations director in establishing more scalable processes both internally and externally
- Lead key initiatives and projects as appropriate
- Maintain high satisfaction ratings that meet company standards
Qualifications
- 7+ years of relevant sales operations experience in a similar role
- Channel experience at a fast-paced software company is a plus
- Excellent interpersonal/customer relations skills
- Clear and concise verbal and written communicator
- Extremely organized, detailed oriented, analytical, and able to handle a high volume of activity efficiently through scalable processes
- Self-starter who works independently and proactively
- Highly proficient in support/sales systems especially Salesforce.com
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
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