Compass is looking for a Sales Operations Manager to join our business to support our Sales Marketing Director and manage the sales operations function. This includes managing sales data and reporting, managing the delivery of reward & recognition programs for maximum effect, and leading the sales operations function to achieve optimal performance and operation for the sales team on a daily basis. The ideal candidate will have an understanding of the car hire sector or other mobility solutions and a proven track record of success in sales operations.

About us

Compass is a market leader in the supply of replacement vehicles and accident management services. We assist our customers with accident management services, repairer selection and providing them with a hire vehicle during the time their car is off-road being repaired.

Our Mission is:"to reduce the inconvenience of a motor vehicle accident"

Our company values are care and passion, courage, trust and a can-do attitude. We hold true to this set of core values that guide everything we do. We deeply value our people, recognising their importance in driving our success. We believe in fostering an inclusive work environment where everyone feels valued and respected which is essential for unleashing the full potential of our diverse team. We are fueled by a genuine passion for delivering exceptional service to our customers. Going above and beyond is not just a goal; it's ingrained in our DNA. We strive to exceed expectations and make a positive impact every step of the way.

About the role

The Sales Operations Manager holds a key leadership position in the national Sales & Marketing team. Reporting to the Sales & Marketing Director, the role is responsible for driving and ensuring optimum sales performance and excellence. The role is instrumental in leading our salespeople

to success, implementing agreed-upon sales strategies and plans that will deliver the business goals of the organisation.

Principal Accountabilities:

• Build a strategic sales plan for how we manage channel and territory coverage and approach.

• Coordinate sales forecasting, planning, and budgeting processes.

• Implement and manage CRM tools to maximise opportunities and customer relationships.

• Conduct regular analysis of the Partner network to ensure optimal performance is being realised. • Managing the roadmap for enhancing the design and capabilities of the sales organisation spanning workflow processes, sales roles, productivity tools & data and specialised support services.

• Provide data and analysis to identify trends and sales opportunities and support strategic decision making.

• Provide support to the Sales team and their sales pipeline to help them achieve success.

• Supporting the Sales and Marketing Director in the system development life cycle for sales and customer related processes across the various IT systems.

• Deliver business insights and demonstrate thought leadership with analysis of reports and feedback to internal stakeholders and business units.

• Identify issues and challenges related to sales process & strategy and drive timely resolution.

Job Knowledge, Skills and Experience

➢ Proven experience as a Sales Operation Manager, Commercial Manager or Senior Business Analyst with a clear inclination for sales development and management

➢ Strong Excel skills

➢ Knowledge of Database and warehousing desirable.

➢ Excellent communication and interpersonal skills.

➢ Strategic analysis, planning and thinking.

➢ Proven problem-solving abilities.

➢ Analytical mindset with the ability to use data to make informed decisions.

➢ Proactive, results-driven, and able to work independently or as part of a team.

➢ Strong history using and developing Salesforce or other CRM software and sales tools.

➢ Knowledge of the car hire sector or other mobility solutions would be advantageous.

➢ Positive attitude, highly motivated with an ability to make decisions in a fast-moving environment.

➢ Ability to work autonomously.

➢ A commitment to achieve result

Compass Jobs

Sales Operations Manager