Who We Are

F12 was built by uniting IT consulting firms from across Canada around a common vision – to combat risk and complexity by continuously crafting business technology platforms that empower business leaders to focus and thrive. We aim to elevate IT conversations (from ingredients to outcomes) and deliver fully designed solutions where there are no bad options.

General Description

Look no further if you seek the fast lane into an IT career or wish to supercharge your professional development. You will collaborate with a diverse team and gain exposure to technology services in scores of businesses; your resume will become rich with experience and accomplishments. F12 is on a mission to elevate our employees. We are doing this by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders and their teams. We value humble service, self-improvement, hard work, and we are looking for like-minded individuals to join us on our journey.

The Purpose: Reporting to the Business Operations Manager, the Business Operations Specialist will play a critical role in ensuring the efficiency and integrity of our warehousing, logistics and business operations. You will manage inventory, hardware, asset tracking with precision, while supporting compliance, contract auditing and cross-departmental initiatives. As a key contributor of operational excellence, you will build strong relationships internally and externally, ensuring seamless coordination between teams and vendors.

You will take ownership of processes and provide feedback that strengthens both operational performance and client experience as well as be able to bridge day-to-day execution with process improvements that will help drive consistency, reliability and scalability across our operations.

Responsibilities

Warehousing & Logistics Operations

Oversee daily shipping, receiving, and fulfillment activities, ensuring timely and accurate processing of all physical assets.
Manage inventory lifecycle: conduct regular counts, reconcile discrepancies, and maintain up-to-date records inventory management systems (e.g., NetSuite).
Coordinate hardware logistics for client onboarding/offboarding, including packaging, shipment, and returns.
Maintain and optimize warehouse organization, labeling, and storage solutions
Address logistics issues with vendors and couriers, resolving delivery or shipment concerns.

Business Operations & Contract Auditing

Support business operations by maintaining accurate asset records linked to client contracts and agreements.
Conduct periodic contract audits to ensure compliance with company policies and regulatory requirements.
Collaborate with Business Operations and Finance teams to reconcile asset assignments, contract terms, and billing.
Assist in preparing documentation and reports for internal and external audits.
Identify and escalate discrepancies or risks related to contract fulfillment, inventory, or compliance.
Assist the business operations managers in completing, developing, planning, and coordinating operational activities

Reporting & Process Improvement

Generate and analyze inventory, shipping, and contract audit reports for management review.
Evaluate, improve, and maintain the organization’s core operational processes to ensure compliance and an efficient and productive workflow
Assess existing processes and systems, identify opportunities for improvement, and work what the Business Operations Managers in each region to devise more efficient processes.
Participate in development and maintenance of the Occupational Health & Safety program for the region
Participate in cross-functional projects aimed at modernizing warehousing and business operations systems.

Other Duties

Provide hands-on support to internal teams during peak periods, absences, or special projects.
Assist with administrative tasks, ticketing, and documentation related to warehousing and business operations.
Foster strong working relationships with technical, procurement, and business operations staff.
Onboard and train new employees to ensure that they adhere to standard operating procedures as needed
Support company events and ad hoc initiatives as required.

Requirements

Able to be flexible and accommodate priorities as needed to support the business initiatives.
Strong ability to analyze and comprehend requests.
Effective at building relationships both internally and externally and ability to collaborate cross-functionally
Ability to stay organized, multi-task and handle simultaneous requests.
Ability to work independently as well as part of a team in a dynamic environment
Demonstrate problem solving abilities to address issues.
High level of efficiency and accuracy
Skilled in the use of Microsoft Office products
Experience with inventory management systems (i.e. NetSuite) and business operations processes is an asset
Familiarity with contract management, auditing, or compliance in a business environment is an asset
First aid and/or Health & Safety certifications or willingness to obtain.

What You Can Expect from Us: We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:

Health Spending or RRSP Matching
Three weeks vacation plus extra Flex Days
Reimbursements for educational advancement and certifications
Leadership development opportunities and growth coaching

Our Equal Opportunity Commitment

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Benefits

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
High Class Office Amenities

Please note that we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

F12.net Jobs

Business Operations - Business Operations Specialist