From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

Deal Desk Analyst

GENERAL SCOPE & SUMMARY

Alvaria is seeking a highly motivated, detail-oriented Deal Desk Analyst who will play a critical role in supporting our sales teams as a partner and trusted advisor. This role requires a strong analytical mindset, exceptional problem-solving skills, and the ability to collaborate cross-functionally to ensure optimal deal structuring and pricing.

PRIMARY ROLE & RESPONSIBILITIES

Work closely with sales teams to structure complex deals, including pricing, discounts, payment terms and contract terms in accordance with company policies and financial goals.
Analyze complex deals, provide recommendations for pricing, and structure deals to maximize revenue while meeting customer requirements.
Partner with sales, finance, legal, and operations to ensure alignment.
Review pricing proposals and contracts ensuring accuracy and compliance with company policies.
Assess and mitigate risk related to payment terms, revenue recognition, and product delivery.
Communicate and present complex deal structures to the executive team for approval as needed.

SPECIALIZED KNOWLEDGE & SKILLS

Strong analytical and financial modeling skills.
Detail oriented and highly organized.
Collaboration with cross-functional teams. Professional demeanor to maintain and enhance relationships.
Ability to concisely communicate complex information to Quotation Specialist team and company leadership.
Serve as a liaison for Quotation Specialists / Solutions Consultants, Professional Services, Accounting and Product Management to quickly pinpoint and resolve open items related to deal financial structures.

JOB REQUIREMENTS

3+ years’ experience in a global Deal Desk or Sales Operations support role.
SaaS/Software experience preferred.
Experience with pricing or margin analysis.
Ability to work through ambiguity and problem-solve in a fast-paced environment.
Experience with Microsoft Excel and Salesforce CPQ.
Bachelor's degree in relevant field.

Benefits

Salary Range: US: $70,000 - $80,000 | Ireland/UK: €60,000 - €65,000
This is a fully remote position.
Comprehensive benefits package, including health, dental, and vision insurance.
Matching retirement contributions.
Generous PTO policy.
Opportunities for professional development through conferences and team-building retreats

Alvaria Inc Jobs

Deal Desk Analyst