Join a team that is changing millions of lives.

Transforming smiles, changing lives.

 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

 

Ready to join us?

About This Opportunity

As an Associate Sales Operations Specialist within Align Technology's Inside Sales team, you will play a pivotal role in facilitating the onboarding journey of new Invisalign providers. Reporting directly to the Senior Supervisor, Inside Sales, you will collaborate closely with Inside Sales Representatives to ensure a seamless and exceptional experience for our valued customers. Your primary responsibilities will revolve around administrative tasks supporting dentists' onboarding processes, coupled with a relentless focus on delivering outstanding customer service.

In this role, you will…

Facilitate the seamless onboarding process for new Invisalign providers, guiding them through administrative procedures and requirements.
Provide exceptional customer service throughout the onboarding journey, ensuring a positive experience for all stakeholders.
Handle administrative tasks such as documentation, data entry, and coordination of internal resources to support the onboarding process.
Utilize Salesforce.com to manage customer interactions, maintain accurate records, and track onboarding progress.
Collaborate closely with Inside Sales Representatives to address onboarding-related queries and concerns from new providers.
Proactively identify opportunities to streamline and improve the onboarding process, enhancing efficiency and effectiveness.
Serve as a point of contact for new providers, offering guidance and support to facilitate their integration into the Align Technology ecosystem.
Maintain open communication channels with key stakeholders, providing regular updates on onboarding status and addressing any issues or challenges.
Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
Contribute to the overall success of the Inside Sales team by assisting in various tasks and initiatives as needed.

In this role, you’ll need …

Bachelor's degree in Business Administration, Communications, or related field or apprenticeship in business management
0-2 years of experience in customer service, sales support, or similar roles within the healthcare or dental industry is preferred
Native level German and very good English language skills
Proficiency in Salesforce.com or similar CRM platforms
Strong organizational skills with a keen attention to detail
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
Passion for delivering exceptional customer experiences

Sound like a good fit?   

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.    

 

About Align  

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

  

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.   

  

We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

 

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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Associate Sales Operations Specialist- Inside Sales