About Smart Europe

We are the brand for forward-thinkers. We celebrate challenging conventions and shaping the future of electric mobility. We focus on the essentials to bring perfection to customers. We make urban life more enjoyable and entertain our customers with new impulses.

Ever since smart exists, we rewrite the automotive industry’s rulebook. In the 1990s, we undermined the predominant philosophy of ‘bigger is better’ and designed a revolutionary car. Since 2020 we are the first car enterprise that switched to 100% electric! We aim to transform into a leading player in urban premium, electric & connected mobility provider.

Are you a forward thinker too? Then join us now!

About the role:

The Sales Operations Specialist will have the responsibility to secure the operational planning in close cooperation with the sales and logistic team. Within the country will support the local sales team with several organisational and reporting tasks in order to secure optimal operations. Creation, consolidation and evaluation of different reports and markets trends will be a key task in order to recommend an optimal planning.

Your responsibilities:

Organizational Management – Operational Planning

Initiate and consolidate Operational Planning (PO) Process within market according the European guidelines
Coordination Sales Operational Planning including wholesale & retail together with the local sales and logistics team and smart Europe GmbH
Preparation of sales documentation in order to enable sales team to execute OP with agents
Responsibility for rolling 12-months planning, ensuring OP target achievement and sufficient production quota with stock levels according to targets

Business Operations

Track Order Backlog and investigate in case of increasing confirmation times
Coordinate send out of different dealer/agent communication, documentation, training material etc.
Manual clearance of identified checks against sanction lists
Second Level support for manually confirmed orders (First level: CEC support), clearing Trouble shooting cases, support for order related questions/cancellations/errors
Support Super Area Manager and Fleet Manager on several administrative, planning and operational tasks

Management Reporting

Ensure implementation of EU standard reporting
Collect market trends,automotive market database, consumer demands, NPS
Create market-based forecasting and individual reporting to support sales team
Track market individual customer related KPIs

What you bring along:

Education

Industrial/office clerk or similar
Bachelor degree or above in business, marketing, economics or a comparable degree

Professional Experience

At least 2 years of experience preferred in Planning, Logistics, Sales, Market Management (or similar -area)

Experience in automotive industry would be beneficial

Knowledge / Functional Expertise

Familiar with Supply Chain Management process within Europe
Experience in Sales Operational Planning, being able to plan to detailed and predict future trends
MS Office
SAP ERP and Salesforce Experience beneficial

Key Competencies / Soft Skills

Be a real teamplayer happy to interact with multiple stakeholders on a multicultural environment
Be a self-organization champion who’s able to work on multiple cases simultaneously and to constantly prioritize tasks in the customers and business interest
Analytical abilities and problem-solving skills
Understand new proposals/issues/risks quickly and make wise decisions
Inspire confidence, encourage positive working atmosphere and create trust
Good written and oral communication skills in german, fluent in English other European language is a plus

Working for Smart Europe:

We're building a workplace where amazing people like you can do their best work. Together with us, you enjoy the agile working atmosphere with cross-European responsibilities.

We're creating a culture where personal and professional growth are as important as business growth. Together with us, you'll build a diverse and inclusive environment where you feel you belong.

We empower you to have ownership over work that directly impacts business. Together with us, you move fast and learn even faster; we emphasize on people and diversity. Due to our really diverse team, we expressly welcome applications from people with disabilities.

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