The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

JOB DUTIES

Coach, develop and support the Sales Operations team to deliver exceptional customer service against targeted KPI's
Manage hiring, training, and mentoring of employees to ensure a positive experience.
Ensure all customer orders are processed same day, through effective team time management.
Keep customers updated on outstanding orders and lead times.
Structure the team to align with the specific service requirements of the Key Accounts and Desk based account teams, through close collaboration with the other supervisors.
Facilitate and execute inter-company and export orders, plus provide first line web support.
Lead employees to exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment.
Lead ongoing professional development for the team
Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.
Perform Periodic Performance Reviews and Annual Compensation Planning
Drive Salesforce effectiveness
Handle and resolve customer escalations
Attend ADI Sales Management Team and customer meetings as required
Work with all ADI departments and vendors to strengthen ADI market presence
Direct customers to the correct teams for technical support & account queries
Upsell through attachments and complete solution orders
Support new business onboarding and revenue generation
Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
Process customer orders and quotes in SAP to specific SLA’s and customer requirement
Ensuring ‘right first time, every time’ wherever possible against each order / quote / process Optimise available technology to increase efficiency and accuracy

YOU MUST HAVE

Proven sales/operations/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
PC literate with a good working knowledge of Microsoft 365 and Excel, excellent knowledge of SAP and Sales Force (desirable)
Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues and identify creative solutions
Strong commercial acumen and ability to work in a fast-moving environment
Excellent communication skills, with the ability to engage and influence at all levels Willingness to find and adapt new ways of working, to enhance the customer experience and alleviate the sales teams of administrative tasks

WE VALUE

Experience managing and leading a team
Positive “Can Do” attitude with the ability to self-motivate and motivate others
Ability to support and drive marketing initiatives and contribute to new opportunities to build sales and profit.
Clear understanding of excellence in customer service and be able to exceed this at all times
Excellent Team Player
Attention to detail: correct transposing of data is vital in this department
Ability to handle processing end to end Strong SAP or similar ERP experience

WHAT'S IN IT FOR YOU

Competitive salary package with market leading commission
Hybrid working environment
Opportunity to progress within a global business

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Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster , "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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Sales Operations Supervisor