Job Title: Sales Operations Analyst

Company: Daye North America

Location: Charlotte, North Carolina

Reports To: Director of Sales Operations

Job Type: Full-Time

Who We Are: DAYE offers top-tier North American outdoor power tools for consumers and homeowners. Across the globe, our company has made a name for itself as the next-level manufacturer of both gas and battery-powered equipment. We easily connect customers with an effective, affordable product that is right for them.

Job Summary:

We are seeking a detail-oriented and analytical Sales Operations Analyst to join our dynamic team. The Sales Operations Analyst will play a crucial role in optimizing sales processes, analyzing sales performance, and providing actionable insights to drive sales effectiveness and efficiency. Additionally, this candidate will be familiar with forecasting, item setup/management, order management, and daily reporting. The ideal candidate will have strong analytical skills, experience with sales data management and customer portals, as well as the ability to collaborate with cross-functional teams.

Key Responsibilities:

Data Analysis & Reporting:
Analyze sales data to identify trends, patterns, and insights.
Develop and maintain sales dashboards and reports.
Provide regular performance reports to sales leadership and other stakeholders.
Sales Process Optimization:
Evaluate current sales processes and recommend improvements.
Collaborate with sales teams to streamline workflows and enhance productivity.
Implement and monitor new sales tools and technologies.
Forecasting & Planning:
Assist in the development of sales forecasts and budgets.
Analyze historical sales data to support accurate forecasting.
Monitor sales performance against targets and provide insights for adjustment.
CRM Management:
Oversee the management and maintenance of the CRM system.
Ensure data accuracy and integrity within the CRM.
Train sales teams on CRM best practices and updates.
Sales Performance Metrics:
Develop key performance indicators (KPIs) to track sales performance.
Conduct deep-dive analysis into sales metrics to provide actionable recommendations.
Support the creation of performance reports and presentations for leadership.
Cross-Functional Collaboration:
Work closely with marketing, finance, and product teams to align sales strategies.
Coordinate with other departments to ensure alignment of sales initiatives.
Assist in the development and execution of sales programs and campaigns.

Qualifications:

Education & Experience:
Bachelor’s degree in Business Administration.
2-4 years of experience in sales operations, replenishment analysis, or a related role.
Experience with supporting major mass retailers such as Home Depot, Walmart, Tractor Supply, etc.
Skills & Competencies:
Strong analytical and problem-solving skills with the ability to interpret complex data.
Proficiency in CRM systems (e.g., SAP) and sales analytics tools (VendorDrill, Retail Link, etc.).
Advanced skills in Microsoft Excel and experience with data visualization tools (e.g., Power BI).
Excellent communication skills, both written and verbal.
Ability to work independently and collaboratively in a fast-paced environment.
Personal Attributes:
Detail-oriented with a high level of accuracy.
Proactive and able to manage multiple tasks and priorities.
Strong organizational and time management skills.

Why Join Us:

Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: A diverse and inclusive work environment where your contributions are valued.
Competitive Benefits: Comprehensive benefits package including health insurance, retirement plans, and more.
Innovative Work: Be part of a forward-thinking team that is committed to innovation and excellence.

Daye North America Jobs

Sales Operations Analyst