What You’ll Do

Birdeye is looking for a Deal Desk Manager to join our Revenue Operations team in India.

This is a US shift role.

You will play an important role in developing the deal desk function at Birdeye, ensuring all deals are structured correctly. You will also develop deal desk best practices, and establish strong relationships with cross-functional teams.

You will work in alignment with your counterparts in the US and Manila. You will also closely collaborate with cross-functional teams - Finance, sales, BDR/SDR, Business Intelligence, Product, and Systems teams to streamline processes, enhance sales productivity, and support revenue growth.

Responsibilities

Provide thought leadership to develop innovative deal structures, and develop SOPs to ensure all deals are structured correctly
Handle day-to-day transactional deal structuring requests
Collaborate with Sales leadership to optimally coordinate and handle month and quarter-end deal closures
Partner with functional teams in responding to questions on opportunities and deals
Drive robust knowledge management to achieve process simplification, automation, and enhancements to bring scale to the process
Partner with product teams on efficient pricing models and strategies for new products and bundled solutions
Work closely with Finance, Legal, and Operations departments to optimize contract terms and close deals
Demonstrate a strong understanding of our customers and how they use Birdeye products
Ensure compliance with internal controls
Prepare and maintain deal desk reports and dashboards (monthly reporting packages, KPIs, etc.)

Requirements

5+ years of Deal Desk Sales Ops experience, preferably in SaaS
SFDC CPQ Certification will be an advantage
Hands-on problem solver with a proven technical background to troubleshoot and solve sophisticated problems with cross-functional teams
Clear understanding of inbound and outbound motions, as well as SMB and upmarket sales processes
Ability to operate autonomously with demonstrated experience, knowledge, and expertise within SaaS / Enterprise Software. Startup experience is a plus.
Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies
Strong working knowledge of Salesforce.com, and sales tech stack including best practices for use, integrations, and reporting.
Strong project and program management skills
Expert communication skills, with experience building presentations and analyses for presentations for the leadership

Please send your CV to prasanna.k@birdeye.com

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Deal Desk Manager