Manager- Business Operations

Location: Manhattan, NY – Onsite

Duration- 4+ Months Contract with possible extension

Overview:

We are seeking a Manager, Business Operations to support the operational strategy and execution for a major retail brand. This role focuses on coordinating the operational calendar, managing timelines for key initiatives, and supporting cross-functional planning processes. The ideal candidate brings strong organisational leadership, operational discipline, and experience working within a fast-paced retail environment.

Key Responsibilities

Develop, maintain, and manage the company’s operational calendar, ensuring alignment across major brand and business milestones.
Drive process timelines for seasonal, strategic, and cross-functional initiatives.
Partner with cross-functional teams—including merchandising, marketing, finance, and operations—to support planning cycles and initiative readiness.
Own and manage business operations processes that ensure execution consistency and operational clarity across teams.
Oversee project workflows, track key deadlines, and ensure all deliverables remain on schedule.
Identify process gaps and propose improvements to increase efficiency and operational visibility.
Support leadership with operational reporting, communication tools, trackers, and documentation.
Manage and guide Operations Coordinators to ensure day-to-day execution of processes and deliverables.
Collaborate with business leads to ensure operational priorities are understood, documented, and executed effectively.

Required Qualifications

5+ years of experience in retail corporate operations, merchandising operations, brand operations, planning, or a similar function (not store-level management).
Bachelor’s degree or equivalent operational experience.
Strong project management skills with proven experience managing timelines and cross-functional workflows.
Excellent organizational, communication, and problem-solving abilities.
Ability to manage multiple initiatives simultaneously in a fast-paced environment.
High proficiency with business and planning tools (Excel, project trackers, workflow tools, planning systems).

Preferred Qualifications

Experience supporting operational planning cycles (seasonal, assortment, marketing, or brand initiatives).
Background working with consumer-facing brands—retail, apparel, fashion, beauty, or CPG strongly preferred.
Experience leading or mentoring coordinators or junior team members.
Strong ability to analyze operational processes and implement efficiency improvements.

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