Journey with us!

Combine your career goals and sense of adventure by joining our New Build Operations team Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

About Us
Royal Caribbean Group is the world’s largest cruise line It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry The work that we do is exciting challenging and innovative We are passionate we are innovative and we are unstoppable

The Role

This is an entry level role to be part of the Sales Enablement Team working within the Sales Administration function based in our Weybridge office Successful candidate will report into the Sales Administration Manager and will be responsible for all aspects of Sales Admin (Trade & Internal) working to processes with agreed SLA

Essential Duties and Responsibilities:

Manage the EMEA Royal Sales Support inbox
Co-manage the dual branded support inbox (Royal & Celebrity)
Creation of Business Partnership Agreements
Create and update Profiles in the AS400 internal system
Create Sales and Pricing Guides for internal & external use
Provide day-to-day support to FST
Assist in building company events plus attend as required Administrate the Ship Visit process
from invitation to FVR
Provide support on Cruising Power/Automation inbox and queries
To liaise with Call Centre on any resolution trade enquiries To provide Club Royal support for approvals
escalations and queries on Accounts
Auditing support for general booking claims
Salesforce Support for Account updates
Invoice uploads for coop marketing
Any additional ad-hoc projects that involve Trade or System Sales Administration

Qualifications and experience required:

Minimum 1 year working in a sales support function role
Travel industry experience desired but not essential
Troubleshooting skills required to support Trade Partner issues across Trade Platforms
Required to learn internal systems
Provide customer service support to enquiries
Sales Force knowledge advantageous

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

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Royal Caribbean Group Jobs

Specialist, Sales Operations and Support