A high-growth, rapidly changing organization
Dynamic, friendly, flexible team environment – great culture
Great salary package with potential for growth and advancement
Remote work environment (SF Bay Area based) with flexible hours

Let's talk about us:

Love to Dream is an Australian-owned business founded in 2008 by Hana-Lia Krawchuk who invented the Swaddle UP to help babies achieve better, longer, and safer sleep. The first range of innovative swaddles and sleepwear hit the stores of Sydney and sold out in two weeks. Ten years later, Love to Dream has established the baby sleep category, is the market leader in Australia, and sells over 180 SKUs, in 40+ countries globally.

In 2019, Quadrant Private Equity’s Growth Fund invested in Love to Dream, and the business has been scaling up at a significant pace both locally and internationally. Having launched a DTC presence in China, UK, EU, US, and CA, we are continuing to expand our presence globally with the vision of becoming the #1 global baby and toddler sleep brand, delivering game changing sleep.

Our Dream Team has just over 60+ people globally. We are inspired by families, lead with love with our team, partners and customers, make simple and innovative products with love, and dare to dream big, both for the business and the families we work with.

Let’s talk about the role:

If you are an enthusiastic, energetic, detail-oriented, and motivated individual who wants to play a critical part in bringing a fast-growing international e-commerce and brick & mortar business to the North America market and setting the foundations for regional scale, this is the role for you.

The Sales & Operations Coordinator will play a core part of a small team, reporting to the North America Sales Operations & Logistics Specialist, with a focus on day-to-day order management, supply chain support to service both DTC and B2B customers, and sales administration for key retailer accounts.

Key responsibilities:

Operations:

Order Management:

Wholesale

Manage day-to-day order entry and order processing
Manage customer service inquiries and communication with wholesale accounts, sales representatives and NA sales team; this would include tracking orders and partnering with finance for payment processing
Responsible for setting up new accounts in Netsuite
Provide EDI order management support for key retailers and troubleshoot issues as needed
Process wholesale faulty & incorrect shipment claims – creating return authorizations, along with short shipment communication and management as required

E-commerce

Monitor ecommerce order flow to ensure timely order processing with the warehouse and communicating any system synching issues with the tech team
Liaising with the warehouse and customer care teams for timely resolution on ecommerce order issues

Sample & Donation Orders

Responsible for placing all sample and donation orders

Logistics Support:

Support Sales Operations & Logistics Specialist in day-to-day management of warehousing and last-mile logistics
Gather monthly KPI reporting from US & CAN warehouses

Inventory & Item Management:

Responsible for weekly SOH report
Own communication of out of stocks from sales orders to sales team and/or sales representatives
Responsible for obtaining all required item information for sales team

Sales:

Deliver requested sales reporting as needed by sales team and/or sales representatives
Support preparation of item submission/setup forms, images, and digital content for wholesale accounts
Support Love To Dream brand awareness initiatives through managing and attending consumer events in US & Canada
Support NA sales team through participation in annual ABC Kids Expo event in Las Vegas, NV
Act as support for North America General Manager and National Sales Manager with sales related administrative duties as assigned

Let’s talk about you - qualifications and experience:

Skills:

To be successful in this role, you will bring the following skills and experience:

1-2 years of experience in providing sales administration and/or customer service support to wholesale accounts and sales reps
Prior experience in liaising with 3rd party warehouses and logistics providers a plus
Strong Excel skills required. Confidence in NetSuite (or other comparable ERP systems) as well as SPS Commerce advantageous
Strong customer focus, with a passion for delivering the best outcome for the customer

Working style:

Thrives in an environment that is fast paced, rapidly growing and customer focused
Highly organized and process oriented with a strong attention to detail
Collaborative working style and strong team player
Comfortable working in a small team environment collaboratively as well as independently across multiple time zones
Demonstrated prioritisation skills, proactive communication and independence in managing workload

Location / Travel:

Based in San Francisco Bay Area with the ability to work remotely from home and the willingness to potentially work in a hybrid office environment in the future.
Travel will be less than 10% with the possibility of some weekend work at consumer events.

What’s in it for you?

We believe diversity of thought fuels innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.

Love To Dream offers:

A high-growth, rapidly changing organization
Opportunity to add real value to the organization’s growth and success
Dynamic, friendly, flexible team environment – great culture
Great salary package with potential for growth and advancement
Remote work environment (SF Bay Area based) with flexible hours and the potential for a hybrid work environment in the near future
Birthday Leave

Apply Now:

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us create a Best Place To Work!

Love To Dream™ Jobs

Sales Operations Coordinator - North America