Our Customer is an American multinational cybersecurity company with headquarters in Santa Clara, California. Their core products include advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security. They are the global cybersecurity leader who continually delivers innovation to enable secure digital transformation - even as the pace of change is accelerating,

We are seeking a Enterprise GTM Strategy & Operations Lead on a contract basis to support our Customer’s business needs. This role will be hybrid in Santa Clara, CA.

This role focuses on enhancing the integrity of contractual frameworks, ensuring that the largest customers receive a seamless, automated experience that aligns their actual asset usage with their contractual entitlements. You will lead the transition toward a system-led governance model that provides real-time visibility into complex agreements while building the foundational infrastructure for future growth.

The primary focus is moving from manual oversight toward a scalable, automated system architecture. This ensures high-velocity business operations and eliminates friction in the customer lifecycle.

Responsibilities

Architect the transition from manual tracking processes to automated systems that validate hardware and software entitlements in real time
Develop automated workflows to support complex, multi-year agreements, including estate transitions and milestone-based commitments
Operationalize self-service digital portals to support asset refresh workflows and temporary inventory adjustments
Enhance enterprise dashboards to provide Sales teams and customers with proactive, data-driven visibility into entitlement status
Formalize governance frameworks for asset management, including exception handling workflows and temporary usage protocols
Define and manage high-priority data synchronization workflows to ensure alignment between internal systems and customer-facing platforms
Support high-value accounts by streamlining complex deal structures and improving operational efficiency
Maintain centralized reporting, analytics, and automated audit trails for global contract visibility
Collaborate with regional leadership to align operational standards and drive global consistency
Lead communication strategies and rollout plans for new system-led operational protocols
Develop sales enablement tools and collateral to support complex contractual conversations and customer optimization strategies
Develop predictive models to identify growth opportunities and mitigate contract risks prior to renewals
Lead initiatives to scale enterprise agreement structures across global regions and business entities
Define adoption strategies for advanced service offerings across existing customer environments
Standardize lifecycle, consumption, and health metrics within Quarterly Business Reviews (QBRs)

Seeking an Enterprise GTM Strategy & Operations Lead to drive automation, digital transformation, and lifecycle governance initiatives supporting complex enterprise customer environments.

Skills And Qualifications

Strong experience balancing operational execution with long-term customer relationship management
Strong experience in Go-to-Market (GTM) Strategy and Operations
Master's Degree required
Advanced experience with SQL and large dataset analysis
Strong analytical and problem-solving skills
Experience developing automated workflows, system-led processes, or digital transformation initiatives
Experience with AI, automation tools, and rapid prototyping of operational assets or notification systems
Global operations experience
Strong cross-functional collaboration and stakeholder management skills
Experience managing enterprise-level operational or contract management processes
Strong communication and change management skills
Experience developing reporting frameworks, dashboards, and audit processes
Ability to manage large-scale organizational and process transformation initiatives
Experience supporting Sales enablement and operational strategy initiatives

Automation & Digital Transformation Expertise

Seeking an Enterprise GTM Strategy & Operations Lead to drive automation, digital transformation, and lifecycle governance initiatives supporting complex enterprise customer environments.

Preferred Qualifications

Experience supporting enterprise software, hardware, or security services environments
Experience with global agreement structures and enterprise-scale customer programs
Experience implementing predictive analytics or lifecycle management strategies
Experience leading digital transformation initiatives across regional or global organizations

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

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Enterprise GTM Strategy & Operations Lead