My client is looking at an expert in organizational design and change management to help them scale their annual revenue 4X in the next 3-5 years. They need a VP of Business Operations to build and run the company operating system—the planning cadence, cross-functional execution rhythm, internal controls, business systems, and people operations infrastructure that reduces fire drills and removes founder dependence.

What You’ll Own

1) Company Operating System

Design and run quarterly/annual planning, KPI/operating reviews, and decision forums
Clarify ownership and decision rights (RACI/DRI), reduce ambiguity and escalations
Drive meeting hygiene, priority discipline, and follow-through

2) Cross-Functional Process & Execution

Standardize and improve critical workflows end-to-end (Sales → Contract → NTP → Delivery → O&M)
Identify recurring friction points and “fire drills,” run root-cause fixes, and make changes stick
Build lightweight program management where needed to drive adoption

3) Business Systems & Information Management

Own internal systems strategy and adoption (ERP/HRIS/CRM/BI, ticketing, doc/knowledge systems).
Ensure clean definitions and reporting across systems; stand up basic RevOps/BI capability as resourced.
Create a usable, owned knowledge base and file structure (fast retrieval, version control, clear owners)

4) People Operations

Lead the Head of People/HR; ensure scalable people processes and manager enablement
Operationalize recruiting workflows, onboarding, performance management, leveling, compensation administration
Embed values and leadership expectations into the “how we operate,” not posters on the wall

5) Governance & Internal Controls

Implement delegation of authority and approval workflows (pricing, contract terms, change orders, major purchases, hiring approvals).
Standardize templates and review processes with fractional GC/CFO
Own corporate admin hygiene: licenses, registrations, bonding/insurance docs, compliance calendars

What Success Looks Like (First 12 Months):

A clear operating cadence adopted company-wide (planning, KPI reviews, issue management)
2–3 major workflows measurably improved (cycle time, quality, rework reduction) with owners + KPIs
Fewer CEO/CFO “where is this / who owns this” escalations; less meeting load, more execution
Systems adoption improves (CRM/ERP/HRIS hygiene, consistent reporting, reliable data)
Executive team and Board view our client as meaningfully more predictable and scale-ready

Who You Are

A builder/operator who has implemented operating systems in a scaling company (often in industrial, energy, EPC, hardware, or other execution-heavy environments).
Comfortable driving change across executives: you create clarity, alignment, and accountability without drama.
Strong at translating strategy into rhythms, processes, owners, dashboards, and behavior change.
Systems-fluent: you can lead ERP/HRIS/CRM adoption and ensure people actually use the tools.
High judgment and discretion—trusted to handle sensitive people and organizational issues

Qualifications

10+ years in BizOps / Company Ops / COO-lite roles, with clear examples of systems/process adoption outcomes.
Track record implementing planning cadences, KPI operating reviews, and cross-functional process fixes.
Experience leading or tightly partnering with HR/People Ops; ability to run people operations as an operating function.
Strong communication, structured thinking, and “get it done” execution.

Appleton Finn Jobs

Vice President Business Operations