Description

Position at Zones LLC.

Company Overview

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specialises in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilising the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

In this role, you will report to our VP of Sales, Head of International, EMEA, and will have direct lines of communication with our leadership team and any other resources needed to successful support your role. This role will have numerous responsibilities for supporting customer onboarding, operational improvements supporting customer success and customer issue resolution ownership. This role will support pre and post sales activity and have a key role to play in the business reviews of key customers.

Building and closing opportunities across the EMEA Enterprise business segment is a critical growth area for Zones, so your relationships across the sales group with be a key part of the role. This role is pivotal to that success and the ongoing success management of customers.

What you’ll do as the Director of Sales Operations

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Serve as a trusted advisor and sales operations lead to field sales and leadership in EMEA; be the bridge between sales and operations driving customer success at all times.
Develop, track and manage the forecast process, performance analysis, and metrics/KPIs to drive forecast accuracy for the VP and Head of International.
Partner with Sales and critical cross-functional teams to execute on annual planning (e.g. sales capacity planning, territory planning and management, comp plan design, quota setting, etc.).
Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices. Use this analysis to provide actionable feedback and areas of focus to drive sales analytics data gathering, reporting, and improvements.
Implement best practices and standardization of sales processes, keeping repeatability and scalability top of mind.
Ensure alignment of Sales team with overall company objectives and priorities.
Use data and qualitative information to drive and optimize our business.
Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
Define programs and processes that promote the sales team landing new business, up-sell and cross-sell opportunities in conjunction with customer success.
Align and drive strategic initiatives from Sales leadership across internal Zones resources and groups to further improve sales performance
Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

What You Will Bring To The Team

7+ years of experience in Sales Operations or Business Operations. Proven success in driving operational excellence High motivation for continuous improvement and ability to drive impact
Superior organizational and analytical skills
Ability to independently identify problems, propose solutions and execute on those solutions
Experience working in multinational organizations is a plus
Bachelor's degree in Business Management or Finance concentration a plus

Zones offers a comprehensive Benefits package

At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us. Our benefits package includes private medical insurance, dental coverage, and access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is productive; we also operate a flexible and hybrid working policy. Also included is a workplace pension scheme, ensuring that you're building a solid foundation for retirement.

Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones (UK) Ltd Jobs

Director of Sales Operations