Job Description

The Sales Operations Specialist, EDI is responsible for the oversight and management of ILIA Beauty’s EDI wholesale business as it relates to purchase order pipeline, fulfillment, shipping & logistics, returns, chargebacks & compliance, and 3PL metrics. This position leads efforts to

design and implement measurable EDI operations solutions that reduce cost and errors while ensuring all related processes and functions adhere to ILIA’s expectation of exceptional customer service.

This role is hybrid (open to remote for US based candidates) and reports into the Senior Director, Sales Operations. Only open to candidates based in the United States.

Key Responsibilities:

Manages EDI wholesale purchase order pipeline from transmission to fulfillment and delivery
Provides ongoing analysis of EDI purchase order pipeline to highlight and resolve any potential fulfillment issues
Oversees 3PL fulfillment for EDI purchase orders and works closely with 3PL partners to achieve shipping timelines and goals
Tracks & resolves all compliance issues, chargebacks, & shipping errors and owns all EDI document transmission
Oversees the RTV process
Leads ongoing improvement of ILIA EDI operations
Analyzes fulfillment, chargeback & compliance metrics and holds 3PL accountable to SLA
Reports on and recouping cost for miss shipments, errors, and other issues
Works closely with the Sr. Director, Sales Operations to manage product allocation for EDI accounts
Assists with internal sales operations needs

Job requirements

2+ years experience managing EDI fulfillment operations for big box retailers and consumer products, or related experience in a similar role
2+years working directly with 3PL fulfillment, shipping, and logistics
Demonstrated knowledge of EDI systems and transmissions
Familiarity with process design and implementation
Experience with ERP and WMS systems
Functional Excel skills (Pivot Table, Equations, Graphs & Charts)
Professional, enthusiastic, friendly demeanor with proven track record of positive working relationships inside and outside an organization
Flexible and dynamic personality willing to shift priorities quickly to support the business
Attention to detail, strong organizational skills, and a self-starter mentality a must

What We Would Like To Offer...

Hourly rate: $27-33/hour (estimated $57,000-$70,000 annually)*
Bonus Opportunity
Health Benefits - 100% employer-paid medical, dental & vision coverage
Flex Time Off - No cap on personal time off and paid company holidays
Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season
Parental Leave - Up to 18 weeks paid parental leave
401(k) - Save for your future with a 401(k) with a company match
Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care
Remote Work Model - Find your flow, working from home or from one of our offices
ILIA Products - Quarterly stipend to replenish your favorite products and try new ones
This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.

About ILIA

ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn’t been done before.

ILIA Beauty Jobs

Sales Operations Specialist