Position Summary

Reporting to the Manager of Revenue Operations Analytics, this position will provide analytical and operational support for revenue cycle operation within the division.

Key Responsibilities

Responsibilities include all aspects of revenue cycle system support including performance/process improvement, development, documentation, testing, training and upgrades/conversion;
Daily, weekly, and monthly reporting responsibilities related to Revenue Operations – including the development and build of reports and dashboards;
Provides on-site revenue cycle support to Operations Management/Leadership Team for areas of opportunity;
Assists management in examining existing processes and workflows to help drive improvement;
Ability to critically review data and identify operational issues and areas of opportunity for process improvement;
Participates in the planning of education programs and presents specific training as required; including, but not limited to, ongoing training for new hires in revenue cycle and in those areas impacted by revenue cycle;
Ability to develop and present educational programs and/or workshops, investigate and analyze information to assess training needs of new and existing employees;
Conduct training sessions on the applications within specific Steward workflows;
Provides customer service and troubleshooting relevant application software issues;
Working on a team with programmers to resolve any technical issues;
Processing requests for system enhancements or modifications to Steward’s evolving software;
Work with overseas outsource group to train and transition reporting;
Development of reporting within business intelligence and visualization tools
Other tasks and duties as assigned.

Required Knowledge and Skills

Customer service, leadership and relationship-building skills;
Self-starter with the ability to multi-task and work independently;
Strong communication and presentation skills with the ability to engage varying levels;
Process/Performance improvement experience a plus;
Training and system implementation experience preferred;
Revenue cycle experience highly desired with expertise in either front-end, mid-cycle, or back end revenue operations; and
Experience with online learning platforms a plus.

Education/Experience/Other

Education: Bachelor’s degree required.

Experience: 1-2 years’ experience required; healthcare experience preferred.

Software/Hardware: Proficient in Microsoft Office products including PowerPoint, Excel, Word and Outlook; EHR experience required, MEDITECH 6.1 experience preferred.

Location: Corporate · 1301.42071 CVBO
Schedule: Full Time, Day Shift, M-F, 8AM-5PM

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