The Company

Renata SA, a subsidiary of Swatch Group Ltd in Biel, was founded in 1952 as a manufacturer of components for mechanical watches. Within only a few years, the company became a leading manufacturer and supplier of coin cells for watches and many electronic product areas (medical technology, RFID, radio control, metering, and many more…. ). In close cooperation with our customers, we develop and produce innovative, reasonably priced, environmentally friendly and high-quality solutions for wristwatches and industrial applications.

Job Description

As a Sales Operations Coordinator with Swatch Group, U.S., the position will responsible for supporting the team with coordinating the order process including, but not limited to, order fulfillment and follow through, maintaining customer relationships, responding to business inquiries, management of the customer files and order inquiries, and assisting on any special projects from management team.

This role is an on-site, temporary position in Blue Lagoon Area.

Profile

Duties And Responsibilities

Provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability and general inquiries
Enter POs and Ship Notes for all incoming shipments and maintain shipment logs
Process credit memos as needed
Coordinate all aspects of Bill of Materials that accompany product (boxes, instruction manuals, et al), address replacement requests, and oversee warehouse inventory levels
Submit return authorizations for approvals, enter into SAP and maintain files
Maintain miscellaneous files, track special requests, follow up on client needs and issues as directed
Review orders to insure accuracy with respect to products, pricing, terms and shipment information. Track customer orders for timely delivery. Ensure all orders meet audit and policy requirements
Work closely with various departments such as Finance, Logistics and Distribution to ensure orders are completed, invoiced and paid in a timely matter
Confirm where necessary that order qualifies against pre-defined rates and promotion. Notify customer based on direction from Management as to related rates, price changes and promotions
Update and maintain daily sales tracking file
Maintain and updated the master POS file by account and region
All other duties as assigned by Management

Professional Requirements

Education and Experience Requirements

Must have a High School Diploma, GED or equivalent
College Degree is preferred
1-3 years’ of experience in customer service, order processing and sales in a similar position is required
Must have excellent oral and written communication skills; strong interpersonal skills
Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint) with an ability to learn company-specific programs and software such as SAP
Strong phone contact handling skills and active listening
Ability to multi-task and handle changing priorities
Able to work well with minimal supervision; self-starter
Ability to deal with conflict and able to influence across functional lines

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
Company paid life insurance and Long Term Disability
18 days of PTO per year, 1 Month PTO after 5 years
Special bucket of sick time per year extended paid time for medical, parental and military leave
Holiday pay
Voluntary FSA, STD, Accident/Hospital Indemnity insurance
Employee product discount
Employee Referral Program
TransitChek Program - Save money on commuting to work and/or parking with pre-tax dollars

For more information please see https://transparency-in-coverage.uhc.com/

#SGUSC

Job Location: United States (Florida), 800 Northwest 62nd Avenue, 33126, Miami FL

Company Address: The Swatch Group (U.S.) Inc. 703 Waterford Way Suite 450 Miami, FL 33126 USA

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Sales Operations Coordinator