Sales Operations Analyst

We are seeking a detail-oriented and analytical Sales Operations Analyst to support global service operations, supply chain coordination, and customer success initiatives. This individual will serve as a key liaison between internal teams, field service personnel, and external partners to improve operational efficiency, manage spare parts demand, and optimize business processes.

The ideal candidate will have a background in service operations, sales operations, supply chain, or business operations, with strong analytical skills and experience working with cross-functional teams.

Location: REMOTE, prefer local to the Charlotte, NC/Rock Hill, SC area

Schedule: Monday-Friday 8am-5pm

Compensation: $80,000-$97,000

Opportunity Type: Direct, Permanent Hire

Key Responsibilities

Collaborate with supply chain, customer success, technical support, and field service teams to coordinate operational needs and ensure timely customer support.
Manage spare parts demand planning, inventory forecasting, and supply chain coordination based on usage trends and service requirements.
Analyze operational data, identify trends, and develop reports using Excel, Power BI, and other business systems.
Evaluate existing processes, identify inefficiencies, and implement improvements to streamline service operations.
Coordinate new product introductions, inventory requirements, and operational transitions to support service readiness.
Serve as a primary point of contact between internal departments, field teams, and external service partners regarding product updates, availability, and timelines.
Participate in forecasting discussions, operational reviews, and escalation meetings to resolve issues and support business objectives.
Support global initiatives and communicate operational insights and recommendations to senior leadership.

Qualifications

3+ years of experience in service operations, sales operations, supply chain, or a related business operations function; 5+ years preferred.
Strong proficiency in Microsoft Excel, including data analysis, reporting, and data manipulation.
Experience navigating and interpreting Power BI dashboards and reports.
Understanding of demand forecasting, inventory planning, supply chain processes, or service operations.
Experience with ERP or CRM systems; Oracle and Salesforce experience are a plus.
Strong analytical, problem-solving, organizational, and communication skills.
Demonstrated ability to improve processes, manage multiple priorities, and independently drive projects to completion.
Comfortable collaborating with global teams, external partners, and senior-level stakeholders.

Category Code: JN014, JN029

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SeniorityLevel: Mid-Senior

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Sales Operations Analyst