Purpose of the role

As the Head of Sales Operations you will play a pivotal role in developing and implementing strategies to optimize the efficiency and effectiveness of the overall sales processes and systems. This is a strategic role that supports the sales organization, drives continuous improvement and guides investments in identifying operational gaps and improving salesforce productivity

The head of sales operations manages the existing business processes through an on-going dialogue across supporting functions to align and optimize processes.

It is incumbent upon the head of sales operations to establish quality, accuracy and consistency of the Sales KPIs reporting and monitoring.

Accountabilities

Strategic planning and implementation

Partner with the sales leadership to develop and implement sales strategies and processes to increase sales efficiency – identify opportunities for sales process improvement.
Streamline sales processes to align and find synergies with other functions.
Work closely with corresponding sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success.
Identify and prioritise key areas for improvement within the sales process, ensuring a customer-centric approach all along the Customer Buying Journey.

Sales Technology and Analytics:

Responsible for CRM/D365 CE, sales automation tools, and other technology, ensuring smooth integration and adoption of sales systems and tools.
Monitor & analyse sales data to provide insights on sales KPI’s and identifying areas for improvement.
Coordinate with sales leadership and other stakeholders to lead efficient and accurate sales analytics initiatives.
Conduct on-going audit of existing tools to identify gaps.
Oversee the design/selection/adoption of improved tools.
Work closely with Sales Director, Head of Sales Enablement and IT to drive the associated sales technology strategy.

Sales training and onboarding:

Collaborating with the Head of Sales Enablement, HR and other functions to develop training programs for sales reps and ensuring smooth onboarding of new hires and continuous improvement to enhance Sales systems and processes knowledge and selling skills.
Work closely with Head of Sales to design and establish a sales force training plan focused on developing and reinforcing critical sales competencies and professional development.

Leadership Responsibilities

Develop and lead a high-performing sales operations team.
Provide strategic advice to the sales leader regarding overall targeted growth, operational efficiency and capital strategy initiatives.
Foster an organizational culture of continuous process improvement.

Qualifications And Experience

Bachelor’s degree in business management, finance or equivalent or Master of Business Administration is highly desirable.
Experience in leading sales operations in a high-growth environment (or equivalent functions, such as revenue operations, commercial operations, marketing operations).
Demonstrated success in the analysis, design and improvement of sales processes.
Strong ability to logically analyse problems and develop solutions.
Strong leadership skills and people management experience.
Ability to manage multiple concurrent projects and summarise status to senior executive level.
Creativity and strategic thinking — and the agility necessary to master both the daily hands-on analysis and the big picture strategy.
Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity.
Sophisticated understanding of sales performance metrics and KPIs and experience in sales quota and compensation plan design, sales forecasting or sales analytics would be a welcomed addition.
Proficient use of productivity tools, spreadsheets and presentation software.
Good knowledge of IT systems and experience in defining business requirements.
Proficiency in CRM/D365 and other sales automation and reporting tools i.e PowerBI.

What We Offer

A challenging and interesting position in a globally operating company.
Flat hierarchies and a cooperative environment characterised by trust and openness.
An attractive and competitive salary compared to the chemical industry benchmark.
We support flexible working including the possibility to purchase additional holidays.
We also provide a range of attractive benefits, including company pension and healthcare schemes.
In addition, we offer personal and professional development opportunities as part of our regularly organised, varied in-house training courses and free access to Linkedin Learning.

NO RECRUITMENT AGENCIES PLEASE.

At present, we are not accepting any candidates via a recruitment agency or third party.

About Victrex

Victrex is an innovative world leader in high-performance PEEK (Poly Ether Ether Ketone) and PAEK (Poly Aryl Ether Ketone) polymer solutions focusing on the strategic markets of automotive, aerospace, energy and industrial, electronics and medical. Every day, millions of people use products and applications containing our materials – from smartphones, aeroplanes and cars to energy operations and medical devices.

With over 40 years‘ experience, we are developing world leading solutions with PEEK and PAEK-based polymers and selected semi-finished and finished parts which enable environmental and societal benefit for our customers and our markets and drive value for our shareholders.

Vision and culture

At Victrex we have a clear purpose: to bring transformational and sustainable solutions which address world material challenges every day.

This underpins our core values; passion, innovation and performance which are at the heart of our business.

Our culture is shaped by how we work together, driving for results with a focus on customers, continuous improvement and doing the right thing. Our values, passion, innovation, and performance are at the heart of our business and we value and recognise how every employee plays an important role in enabling us to deliver our growth strategy.

Sustainability is core to our strategy. We are committed to reducing our environmental footprint while supporting society through our sustainable products and making a positive impact on our local communities. We have recently become winners of the prestigious Ecovadis Silver Award, which is a universal acknowledgement of our sustainability rating as being in the top 5% of over 75,000 companies. We are also proud to be recognised as a ‘Disability Confident’ employer.

Our aim is to provide the support of accessibility and community within Victrex for everyone. So, if you need any help, advice or just want a confidential chat regarding any Diversity, Equity or Inclusion matters even before you apply to Victrex, then here is what you need to know:

The enabling support that Victrex prides itself on giving, starts from when anyone applies or wants to apply to join our team.

We are always here to help provide any ‘reasonable adjustments’ you may need during your application process. So please contact us to discuss your specific requirements in more depth.

We even have a dedicated email that anyone can use to reach out for help, advice, and a confidential chat......whatever you need to know, and to help ensure an equitable solution, that’s right for you, right from the start!

That email is: enablerecruitment@victrex.com

Victrex values diversity and encourages applications from all

sections of the community.

Victrex Jobs

Head of Sales Operations