Company Description

We are Dentsu. - And we are Merkle.

Merkle is Dentsu's data-driven full-service agency focussing on customer experience transformation & CXM. As the market leader in the DACH region, we work with the top 500 companies across industries and countries. Internationally, as Merkle Inc., we are the largest agency in the Dentsu network and, as a global agency network, we unite more than 66,000 digital fans in 146 countries under one roof - together we bring brands to life digitally.

At Merkle, we are more than 2,000 digital experts with expertise in digital strategy, MarTech platforms, advertising technology, UX & UI, CRM, data, commerce, mobile, social media, intranet and CMS. We work very closely with our technology partners in the field of cloud computing, such as Adobe, Microsoft, Oracle, Salesforce, Sitecore, SAP, Amazon Web Services and Google, and support our clients in their digital transformation and development in the long term.

Entrepreneurial and innovative people form our diverse teams - centred around the technological needs of our clients. We support brands across all elements of the marketing mix to win, retain and grow customers.

Together we shape our digital future.

Are you in?

You are free to choose your place of work: Hamburg, Frankfurt, Munich - that's where our offices are located :)

Remote work is easily possible within Germany.

Job Description

The Sales Operations Specialist position has different angles: Analytics, Sales process, Salesforce Administrator and user support in the daily business. The role operates as a part of a global, English speaking team, and works closely with our core German speaking user group, therefore fluency in both languages is required.

Analytics

Prepare and / or improve reports and dashboards requested by Management
Ensure good data quality by constantly reviewing the CRM data based on defined criteria
Knowing the business requirements to provide pro-actively the data to management
Contribute to the definition of the future business strategy

Sales Process and CRM – Salesforce Administration

Own the end-to-end process of tracking the sales funnel
Design new business processes, brief technical team to set up these processes and test them, align with stakeholders and management and train users on new processes
Being close to the business (participation in sales meetings) to find gaps in processes and recommend process improvements

Support the commercial organization – daily business

Main contact person for all internal colleagues regarding CRM system user issues and questions in terms of Salesforce and support them primarily via a ticket system, e-mail and telephone calls as well as screen sharing
Qualification of reported faults and solving them independently or together with technical experts

Qualifications

Bachelor or Master's d degree in Business Administration or similar
At least 3 years of experience in a back-office or detail-orientated role: finance, banking, commercial operations, customer service, sales support, etc.
Previous experience in an IT company or large organization is a plus
Openness to familiarizing yourself with our CRM System and its customizations, ideally you have already Salesforce experience
Solid knowledge of the common Office products especially Excel, Power Point and outlook
Good sense of priorities and a structured way of working and deep attention to details
Strong communication skills and customer orientation as well as social skills
Fluent German and English language skills

Additional Information

By joining our team the successful candidate will get extensive onboarding, monthly updates and team events, a real work-life balance, open and empathetic cooperation and a wide range of events for getting to know all colleagues in an uncomplicated way are the basics for us. We employ highly motivated people who support and enrich each other. Additionally our benefit package includes:

25 days of vacation + 3 wellness days 

❤️ 2 Volunteering days to share the kindness of your heart with others 

⏰ Flexible working hours and home office 

Fully covered certifications in Salesforce, Adobe, Microsoft, etc. (delete for non-tech roles) 

Full access to Dentsu Academy, on-site learning sessions, online language courses  

Pet friendly offices (Munich & Hamburg)

Company pension scheme

Team events: company parties, monthly breakfasts, and pub quizzes 

Company bicycle leasing offer (“Jobrad”)

Snacks, fruits and coffee at the office 

Sabbatical

BahnCard 50 for frequent business travelers

Referral bonus programme 

Employee Assistance Programme from “PME Familienservice”

Laptop + equipment 

Corporate mobile phone subscription 

In Merkle, you will: 

♀️♂️ Be part of a diverse and inclusive team where we support each other and have fun. 
Have an opportunity to develop your skills and grow within the company, taking part in a wide variety of internal trainings and language courses. 
Find work with purpose, where you can have an impact and make a change.

Merkle DACH Jobs

Sales Ops Specialist- part time