Who is Acorn:

We create mutually beneficial relationships between brands and influencers, building true lifetime value for all involved (brand, blogger & consumer), and we make it simple and affordable. Our executive team is comprised of social, retail, technology, and agency experts. We celebrate the art of storytelling by connecting people with stories, not logos. We equip our influencers to impact the lives of their readers through great stories and delight our clients with content that matters.

Description:

We are seeking a Sales Ops Specialist to build formal processes and ways of working to streamline all areas of the sales cycle. Must be highly detail oriented and organized to support a dynamic sales team with high touch high volume sales support. Must be able to pivot quickly and tailor responsibilities to ensure the efficiency and accuracy of sales processes, documentation and reporting are met.The Sales Ops Specialist will be accountable for quality assurance for specific tasks along with CRM management in liaison with executive leadership teams, finance and the enterprise to assist with weekly reporting needs, specifically Salesforce.

Responsibilities:

Responsible for understanding, operating and managing Salesforce
Responsible for sales pipeline management and CRM
- Generate various weekly reports using multiple CRM resources; Salesforce, Airtable andAcorn portal
- Identify and resolve discrepancies in documentation across CRM/reporting and be able to manage entry of accurate data in a timely manner
- Manage/Pull reportsfor ELT when needed
- Proficiency in analyzing and interpreting reporting upon report request/submission
- Responsible for opportunity tracking, pipeline stage management, deal forecasting and client/contact management and/or activity logging
- Learn and implement performance management metrics for ELT; conversion rates and sales cycle length (average time it takes to close deals, conversion rate at each stage of the sales cycle etc)
Responsible for working directly with ELT and VP teams to manage specific reporting and sales materials (preparation of all hands, board deck materials, monthly business reviews, weekly sales team meeting etc)
Responsible for Q&A integrations across core elements of the sales cycle
- Documentation development (scope of work) and facilitating for signatures
- Internal Kick off Documents (Acorn + Canopy)
Aging report responsibilities (invoicing, billing management etc) working directly with finance teams to implement best practices, and by account
Recap meetings notes (sales team meeting, client calls etc) initiating next steps and setting meetings to move business forward and incorporating key stakeholders needed
Coordinate with ELT for sales training and onboarding
Organize and set meetings for ELT and VP (internal and external)
Help orchestrate client meetings and materials in preparation for travel, P2P events and/or local team & client gatherings
Expenses (ELT / VP only)
Sales Enablement Tasks (VP only)
- Oversee sales management needs, reporting and CRM maintenance (sales force pipeline and reporting needs for VP team)
- Streamline processes and workflows for day to day management needs
- Monitor sales performance, support strategic planning and decision making
- Collaborate with cross-functional teams and ensure compliance across sales processes and operational needs for the VP
- Continuously seek opportunities for process improvement
- Update and maintain Account Mapping, client contacts
- Organization of comms (slack messages, canvas, sales important docs etc)
- Creation and maintaining sales team trackers (driven by manager)
- Monitor sales performance metrics

Additional Responsibilities:

Must have the ability to quickly acquire and assimilate extensive information efficiently
Must be willing to make decisions without understanding all the information, be intuitive and ignite new approaches to streamlining processes
Continuously seek opportunities for process improvement
Adaptability to an environment with minimal formal training, onboarding or established processes is key given the nature of acorn’s dynamic business model and client needs and/or current ways of working
Be able to adapt to immediate needs and impromptu client requests
Understanding all facets of the business to make informed decisions

Qualifications:

Customer first mindset with focus on providing superior customer service
Proven experience in sales operations, sales support or a similar role
Exceptional attention to detail and organizational skills with strong proficiency in excel, google, CRM software
Strong analytical skills and ability to interpret sales data
Competency in reviewing and auditing documents, proactive problem solving
Ability to work collaboratively in a fast paced environment with excellent communication skills and interpersonal abilities

Benefits:

Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D
401k - Employer Match
HSA - Employer Contribution
Flexible Vacation & PTO Plan
Paid Parental Leave
Paid Holidays
Remote/Flex Day Schedule
Laid Back Office Environment

Salary Range: $45,000 - $50,000 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualificationsand experience uniquely.

What’s important to us:

BE THE GOOD

We act with integrity, humility, and altruism inside and outside our company. We promote diversity, equity, inclusion, and belonging in every aspect of our business. We cultivate a safe workplace where everyone feels respected, engaged, and able to reach their full potential. Bottom line: We give a shit.

EXPERTISE

We take pride in our work, holding ourselves to a high standard of executional excellence. We continually work to expand our skills and master our craft. Our approach sets a precedent and reverberates throughout our always-changing industry, inspiring adaptation among brands, platforms, and agencies.

GROWTH MINDSET

We bias towards action, starting with "what is possible?" instead of being stuck in scarcity. We embrace challenges and welcome feedback as opportunities to improve what we do and how we do it. We find joy in the process and are fueled by our curiosity to master complex problems. We aren't afraid to take calculated risks or operate in ambiguity, recognizing that imperfection is a part of progress.

EMPATHETIC DIRECTNESS

We provide feedback with courage, openness, and empathy- internally and externally, across departments, and at all levels. We do the right thing, even when it's hard. We aim to understand (not judge) and teach (not take over). Our feedback is empirical and focuses on behaviors and outcomes.

ALL IN

New Engen is our company. We believe in what we are building together and put the team first in order to accomplish our shared goals. We reject apathy and cynicism and do everything we can to help each other win. Being All In is not about the hours we log, nor does it mean that we agree on every decision. Rather, it is a mentality of common purpose that guides how we engage, reach consensus and show up for our clients and teammates.

Acorn is headquartered in Rogers, AR. This position is a remote role. We are considering candidates in greater Northwest Arkansas.

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