Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What Sets Us Apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Your Responsibilities

The Sales Operations Director is a strategic leader responsible for optimising the performance of the sales organisation within a fast-growing business. You will partner cross-functionally with go-to-market and business technology teams in defining and executing DeepL’s strategic priorities. You will lead the Sales Operations team to drive data-driven decisions, improve sales processes, and maximise revenue growth. The ideal candidate will have a deep understanding of the Salesforce Platform, strong project management skills, and the ability to collaborate cross-functionally to enable the sales team’s success.

Define the strategic roadmap and growth opportunities to drive seller productivity through increased active selling time and simplified process automation.
Own, manage, and implement projects to drive the Sales Operations business objectives including: platforms & tools, process optimisation, and policy improvement.
Communicate effectively with leadership, including, but not limited to, written business cases, presentations, and project plans.
Partner with Sales Enablement to ensure awareness, knowledge, adoption of the platform and ways of working.
Process Optimization: Identify inefficiencies in the sales process and implement process improvements and best practices to streamline workflows and enhance sales effectiveness.
Budget Management: Manage the sales operations budget, including tools and technologies that support sales effectiveness.
Data Governance and Compliance: Ensure data privacy, security, and compliance standards are met across all sales operations processes.
Ensure that the team are sales tools “experts” (Salesforce Sales Cloud, Analytics, Salesloft, etc) to enable high tool adoption and valuable usage across the Sales and Customer teams
Demonstrate excellent leadership qualities and values, encouraging teamwork & collaboration.
Attract, develop, and retain great talent and build a team culture with a positive, solution-oriented, and growth mindset.

Qualities we look for

7+ years experience in a Sales Operations leadership position
Operational excellence: Expert Customer Relationship Management domain knowledge, knowledge ‘what best practice looks like’ anchored on salesforce.com and related technologies (Salesforce Sales Cloud admin certification a plus)
Change Management: track record of defining, owning and embedding consistent CRM processes across the global sales organisations. Good understanding and ability to assess the change impacts of process automation
Process Ownership and Simplification: decrease the complexity of customer centric operational sales processes delivering more consistent/common, consolidated and integrated sales processes across the business.
Demand Management: understanding of demand management processes, track record of implementing and running a demand cadence into the business and partnering with IT to ensure successful delivery of ongoing requirements
Best Practice: adopt practices and procedures closer to relevant industry best practices; where possible and where consistent with other business priorities
Reporting & Analysis – improve lead to order process and and sales reporting/analysis (this in effort to produce, timeliness, granularity and accuracy)
Strong CRM Domain Knowledge: sales clouds, master data management, contact management, configure, price and quote, incentive compensation management, analytics and reporting, contract lifecycle management, etc.
Ability to build consensus and manage diverse, group-wide stakeholders through influence
Strong execution focus and ability to manage ambiguity
Always focused on doing what’s right for the customer and the business. Willing to take on the tough projects and challenges to support growth
Ability to work effectively in an fast-paced environment requiring new perspectives and creative approaches, and with multiple competing deadlines.

What We Offer

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy makes us better together.
Remote work, flexible hours: whether you're near or in our hubs in cities like Cologne, Berlin, Amsterdam, London, Austin, or Tokyo, or prefer the comfort of your own home, you decide where your office is. We offer remote opportunities, flexible working hours and trust in your productivity, all in sync with your team's general locations and time zones to foster effective and seamless collaboration. Our aim is to integrate your work with your lifestyle, ensuring a balance that respects both your needs and our operational requirements.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
Comprehensive health insurance: your health comes first. With our comprehensive insurance, we'll make sure you're covered from head to toe.
30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Annual learning budget: because we never stop learning, we’ve set up an annual budget for your professional development—pick a learning path which contributes to your career development and we'll back you up

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

Please make sure to send your application in English.

We are an equal opportunity employer

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.

DeepL Jobs

Sales Operations and Systems Director