The Organization

What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide.

What We Value

You’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose.

Read this article about How to Make Purpose a Real Part of Your Organizational Culture our workplace culture in Conscious Company.

We value access, equity, diversity, and belonging, and these values are represented in our product, our team, and our school partners.

Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed.

Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of diverse identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us.

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

The Role

Wayfinder is looking for a highly technical Sr. Revenue Operations Manager who excels at integrating various platforms to ensure seamless data flow across the organization. In this role, you will be responsible for managing the integration between key systems like Salesforce, HubSpot, QBO, and data from our own web app – optimizing processes and automating workflows to enhance efficiency. Reporting to the COO, your expertise will be critical in maintaining the accuracy and integrity of our data, enabling timely and informed decision-making across the company.

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Responsibilities

System Integration and Collaboration
- Manage Salesforce and HubSpot Integration: Work with the Sales and Marketing teams to oversee the integration between Salesforce and HubSpot, ensuring smooth data flow and synchronization, optimizing lead management, and enhancing marketing automation efforts.
- Support Cross-Functional Teams: Ensure that the Sales, Marketing, Customer Success, and Finance teams have the tools and data they need to perform their functions effectively and drive revenue growth.
Process Improvement and Automation
- Identify and Automate Repetitive Tasks: Develop and implement automation strategies to reduce manual work, increase efficiency, and ensure consistency across revenue operations processes.
- Continuous Process Optimization: Regularly review and optimize revenue operations workflows to identify bottlenecks and areas for improvement.
Revenue Operations Management
- Develop and Maintain Customer Revenue Database: Create and oversee a comprehensive database to track customer revenue, ensuring data integrity, accuracy, and accessibility for revenue-related decision-making.
- Monitor and Analyze Revenue Metrics: Track key performance indicators (KPIs) related to revenue, providing actionable insights and recommendations for growth and optimization.
CRM Data Management
- Ensure Salesforce Data Hygiene: Maintain the integrity and accuracy of Salesforce data by implementing regular data audits, establishing data entry protocols, and overseeing data cleanup processes.
- Facilitate Cross-Departmental Collaboration: Work with various departments to configure Salesforce to provide necessary data and insights, facilitating seamless inter-departmental operations and decision-making.

Essential Experience

5+ years of experience in revenue operations, sales operations, or a similar role within a SaaS environment.
Proven expertise in Salesforce administration and management.
Hands-on experience integrating Salesforce with marketing platforms like HubSpot.
Strong proficiency in data analysis and the ability to translate insights into actionable recommendations.
Proficiency with workflow automation tools like Zapier, Tray.io, or Integromat.
Familiarity with SaaS revenue metrics, forecasting, and building dashboards for executive and board-level reporting.
Strong written and verbal communication skills for effective cross-departmental collaboration.

Preferred Experience

Advanced certification in Salesforce (e.g., Salesforce Certified Advanced Administrator, Platform App Builder).
Prior experience in a startup or high-growth environment, adapting quickly to changing needs.
Knowledge of data privacy regulations (e.g., GDPR, CCPA) and experience ensuring compliance in revenue operations processes.
Familiarity with Python, SQL, or other programming languages for advanced data manipulation and analysis.

Compensation

This role is slated for an annual salary of $105,000 - $140,000.

We offer a competitive package that is based on location and experience. We also offer the following benefits:

Stock: Ownership in a fast-growing venture-backed company.
401k: We care about your ability to save for your future.
Family Focus: Parental leave and flexibility for families.
Time Off: Flexible vacation policy to encourage people to get out and see the world.
Healthcare: Medical, dental, and vision policies.
Goodies: Whatever hardware and software you need to get the job done.
Team Fun: Regularly scheduled events, annual retreat, and celebrations.
Learning: Learning & Development Opportunities to grow your skills and career.
Great team: Working with fun, hard-working, kind people committed to making a difference!
Flexible culture: We are results-focused. We don’t work at the office every day.
And much more! Lots of other perks make this company an incredible place to work.

Location

Remote work. Wayfinder's regular operating hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. The daily work schedule may vary depending on the crew in which you are working.

Next Steps, If Interested

If you are interested, please fill out the job application on Workable.

Applications close at 5PM PST on September 10th, 2024.

EEO Statement

At Wayfinder, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Wayfinder is proud to be an equal opportunity workplace.

Pay Transparency

Wayfinder compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Wayfinder’s total compensation package. Additionally, Wayfinder provides a variety of benefits to employees, including health insurance coverage, a monthly stipend, office buildout stipend, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Reasonable Accommodations

Wayfinder is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR at peopleoperations@withwayfinder.com.

Additional Notice

Please note that this job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

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Senior Revenue Operations Manager