At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales, Operations & Visual Merchandising Sr. Coordinator

Roger Dubuis | New York, NY

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.

Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.

The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Role Overview

As the Sales, Operations & Visual Merchandising Sr. Coordinator, you are responsible for leading all activities to ensure business continuity and support operational excellence across all channels (Internal Retail, External Retail, Watch Specialist & E-Commerce).

The ideal candidate should be flexible and able to adapt to a fast-paced environment. The position reports directly to the Ops & Business Performance Manager. This is a full-time position.

Responsibilities

Daily Operations (40%)

Provide Sales Support to Sales Teams
Place, maintain and monitor Sales Orders and International Purchase Orders
Manage inquiries on product availability, estimated lead time for deliveries and special requests
Manage pricelists, wishlists, inbound / outbound shipment logs, backorder lists as needed
Own and improve the ordering process for Sales Accessories and Packaging Components
Maintain assortments for Sales Accessories by boutique and ensure sufficient replenishment
Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc)
Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits

Visual Merchandising (30%)

Plan and execute seasonal in-store, windows and event product displays according to HQ guidelines and aspiring new creatives to elevate our brand image
Propose and consolidate Visual Merchandising and Trade Marketing material order with HQ and keep track on inbound and outbound delivery and stock movement
Ensure timely communication with HQ VM team, boutiques and vendors to accomplish all projects with good quality, timely delivery and budget control
Provide display training to frontline staff and monitor display performance

Business Intelligence & Reporting (20%)

Maintain internal reporting and analyses and update as needed
Support Sales Team during annual Budget Presentations to RDU Global Executive Committee and any ad-hoc quarterly Business Reviews for Richemont Senior Leadership
Manage Weekly Sales Forecast in collaboration with Sales Team
Manage Weekly Stock Reports and Product Delivery updates

Logistics (10%)

Identify potential process improvement opportunities and propose concrete solutions to solve inefficiencies
Improve daily SAP operational processes through regression / enhancement testing in virtual environments
Assist with POS Openings / Closings (opening stock order planning, SAP set-up, Master Data Maintenance)

Qualifications

Autonomous, data-driven, detail oriented
Strong time management skills / able to manage simultaneous deadlines
Able to adapt to new ad-hoc responsibilities in a fast-paced environment
Hands-on mentality, pro-active and problem-solving minded / strong customer service mindset
Team player with good interpersonal competences, curiosity, and empathy
Knowledge of SAP or similar ERP systems is a plus
Proficiency of Microsoft Office is a must
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
1-3 years of experience in merchandising, store planning, buying and/or supply chain, operations.
Affinity with the luxury industry is an advantage
Strong verbal and written communication skills in English

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $65,000 - $70,000

Salary will be determined based on relevant skills and experience.

At Richemont, We Craft the Future!

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Sales, Operations, & VM Sr. Coordinator