Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to in UK shift timings.

You'll make a difference:

As a Sales Operations Associate, you will be responsible for managing and nurturing our B2B accounts, ensuring client satisfaction, and driving sales growth.

Key Responsibilities:

B2B Account Setup: Facilitate the setup of new B2B accounts, ensuring all required documentation and information are accurate and complete
Invoice Management: Follow up on outstanding invoices, ensuring timely payments and resolving any billing discrepancies
Account Management Support: Respond to and resolve account management queries, providing exceptional support to our B2B customers
Customer Assistance: Assist B2B customers, including hotels, with any issues or concerns, managing ad-hoc requests to ensure a positive customer experience
Complaint Escalation: Escalate customer complaints to the appropriate departments for swift resolution, ensuring customer satisfaction (feedback and feed-forward)
Market Analysis: Conduct market analysis to identify trends, opportunities, and areas for improvement within the B2B sector
Order Tracking: Monitor and track customer orders, ensuring timely delivery and resolving any order-related issues

Qualifications:

Previous experience in sales operations, account management, or a related field
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficiency in CRM software and Microsoft Office Suite
Analytical mindset with the ability to conduct market research and analysis

Work Schedule and Patterns:

9-hour shift (8 working hours)
5 days a week
Office-based role

Career pathing:

What from here?: To be moved to Sales Operations Specialist when the employee is capable of handling multiple markets and accounts and key accounts in the zones they work in.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap Jobs

Sales Operations Associate