Sales Operations Specialist - Life Science

Cambridge

Permanent (full time)

Hybrid work pattern available

Competitive £ package and benefits

Scope of the role:

Working for an established life science organisation with a product portfolio in the cell manufacturing and therapeutics space.

Utilising your well-developed CRM management background, you will exercise strong sales forecasting and performance reporting, working hand-in-hand with internal departments to deliver timely processing of orders and ensure smooth running of the commercial function.

Key duties will include:

Manage the incoming customer ordering process and requests for further information, with speed and accuracy.
Support the customer onboarding process including set-up, order verification, updates to schedule, payment and delivery timelines.
Using HubSpot to support with pipeline management, performance reporting and to ensure all sales opportunities are maximised.
Exploring customer support issues and assigning to correct team (ie – Technical, Quality, Product Management…) ensuring that the customer receives accurate information on who best can resolve their issue.
Manage and maintain good vendor relations, regular liaison with external agencies and departments.
Work closely with internal operations teams including Sales, Finance, Shipping, and Quality to ensure delivery of seamless order processing.
Interpret and present HubSpot data to identify improvements in the sales process, KPI monitoring and forecasting.

Your background:

BSc or equivalent in a Life Science discipline.
Capable and skilled user of Hubspot – this is an essential criteria. In particular we are keen to see evidence of using the package for commercial operations.
Advanced MS Excel skills including ability to analyse and visualise data. Preferrable to have good working knowledge of Google Sheets, and NetSuite.
Accustomed to creating productive sales reports from which to inform next stages of the sales and customer fulfilment process.
Experienced in vendor management, from within a product-based setting.

If you feel this represents your next opportunity, please apply here or contact bec.johnston@srgtalent.com or more information.

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