Job Summary: The Sales Ops Specialist will be responsible for managing and optimizing the tools and systems that support the Go-To-Market strategy of the organization. This role will collaborate with Sales, Marketing, and Customer Success teams to ensure that systems are effectively supporting their operations and data needs.

Key Responsibilities:

System Management:

Administer GTM-related tools (e.g., CRM systems, marketing automation platforms, analytics tools).
Ensure data integrity and accuracy across all GTM systems.
Implement and maintain system configurations to enhance performance.

User Support & Training:

Provide support to users in various GTM functions, resolving any issues that arise.
Create and maintain documentation and training materials for users.
Conduct training sessions and workshops for staff on system usage and best practices.

Data Analysis & Reporting:

Generate reports and dashboards to track GTM performance metrics.
Analyze data from various sources to derive actionable insights.
Collaborate with data teams to ensure robust data governance and compliance.

Collaboration & Project Management:

Work closely with Sales, Marketing, and Customer Success teams to identify system requirements.
Participate in projects related to system upgrades, feature enhancements, and integrations.
Act as a liaison between technical teams and business units to facilitate project delivery.

Continuous Improvement:

Stay updated on industry trends and best practices in GTM technologies.
Assess and recommend new tools and technologies to optimize GTM processes.
Implement continuous improvement initiatives to enhance operational efficiency.

Qualifications:

Bachelor's degree in business, Information Technology, or a related field.
Proven experience as a systems administrator or in a GTM role, preferably 4-7 years.
Familiarity with CRM software (e.g., Salesforce) and marketing automation tools (e.g., HubSpot).
Strong analytical skills and experience with data reporting tools.
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills.

Preferred Qualifications:

Experience with project management methodologies.
Knowledge of the software development lifecycle (SDLC).
Certifications related to systems administration or specific tools (e.g., Salesforce and Hubspot Admin Certification).

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Sales Ops Specialist