Job Summary
Responsible for making sure customers and Sales Account Managers needs are being met and understood by each department within the company.

Essential Job Functions *
1. Internal Sales Support – Provide internal support to sales team by facilitating internal information and requests.

Set up new customers and locations.
Ensure efficient sales processes.
Internal management of new launches with customers
Contact person for any internal logistical issues.
Manages all electronic data pertaining to customer websites.
Subject matter experts on their customers retail systems
Internal management of customer price increases/profiles
Manage projects to achieve sales goals and objectives.
Collaborate with Account Manager on customer presentations.
Collect & analyze data concerning customer behaviors to understand changing needs.

2. Relationship Building – Develops professional business relationships with an assigned customer base.

Provides guidance and direction to the sales team in navigating with internal departments.
Develop a partnership with our customers to maintain old business and acquire new customers.
Develop a relationship with internal and external customers built on trust and integrity.

3. Communications – Communicate effectively with National Account managers and Senior Management

Conducts bi-weekly meetings with Account Managers.
Responds to inquiries and resolves issues for customers.

4. Service – Provide a superior level of service to existing accounts.

Internal contact for customers to come to with any questions or problems.
Assist the Sales managers with their needs for the customers.
Ensure all work is completed and on time.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

College degree or equivalent work-related experience.

Competencies – Knowledge, Skills and Abilities

1. Personal Leadership
Takes the initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.

2. Internal & External Customer Service
Exhibits cooperative behavior; anticipates customer needs & initiates service promptly; exceeds service expectations at all times.

3. Communication
Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email promptly.

4. Teamwork
Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.

5. Results-Oriented
Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multitasking skills; makes decisions promptly.

Experience:
1. Proven work experience as a Sales support specialist or Customer service associate
2. Exemplify a strong positive attitude and team oriented.
3. Understanding of sales principles and customer service practices
4. Excellent interpersonal and communication skills.
5. Analytical and multitasking skills
6. Strong organization and time management skills.
7. Proficient in Word, Excel, PowerPoint, and Windows Operating System.

#SA
#BuiltHillmanStrong

Work Environment and Physical Demands
Work Environment
Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.
Physical Demands
Office: Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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