Job Scope: The Director of Sales and Operations will be responsible for bridging the gap between sales and operations to ensure seamless communication and coordination. This role will focus on aligning sales commitments with operational capabilities to guarantee smooth and timely delivery, enhance customer satisfaction, and drive overall business success. The Director will oversee sales coordination, proposal engineering, contract management, production planning, and customer service, ensuring that both departments work in harmony to meet customer expectations and business objectives.

Key Responsibilities:

Collaborate closely with sales and operations teams to ensure customer demands are met efficiently and on time by acting as the primary liaison between sales and production.
Manage the proposal engineering team ensuring coordination and responsiveness for customer and sales requests.
Contract management to ensure complete lifecycle support and management from order receipt through warranty term.
Act as the liaison between sales and production to align sales forecasts with production capacity and schedules, continuously monitoring order statuses, production timelines, and delivery schedules to ensure on-time delivery and customer satisfaction.
Communicate any changes in production capabilities or potential delays to the sales team to manage customer expectations effectively.
Proactively address bottlenecks such as delays, inventory shortages, or quality concerns, and implement strategies to streamline communication and improve response times.
Develop processes that enhance coordination between sales and operations, optimizing production flow to meet sales demand while reducing lead times.
Lead continuous improvement initiatives focused on boosting operational efficiency and overall customer satisfaction.
Provide the sales team with accurate, real-time updates on production timelines, capacity, and inventory levels, and support the development of sales forecasts by offering insights into operational capabilities and constraints.
Ensure that any special customer requirements are clearly communicated to the operations team and that production schedules align with sales commitments and customer orders.
Oversee resource allocation to balance production efficiency with customer needs, and swiftly resolve any production issues that could impact sales goals or customer satisfaction.
Track key performance indicators (KPIs) related to sales and operational coordination, such as on-time delivery, production efficiency, and customer satisfaction, providing regular updates to senior management and highlighting any challenges or areas for improvement.
Provide regular updates and reports to senior management on the alignment of sales and operations, highlighting any challenges or improvements.
Ensure timely issue of sales order acknowledgements, sales invoices and support for invoice collections.

Qualifications:

Bachelor’s degree in Business Administration, Operations or Project Management, Supply Chain Management, or a related field.
10+ years of experience in a similar role, with a focus on coordinating sales and operations within a manufacturing or industrial environment.
Proven track record of improving communication and coordination between sales and operations to enhance customer satisfaction.
Experience in production planning, supply chain management, or operations in a manufacturing setting.
Excellent communication and interpersonal skills to facilitate cross-functional collaboration.
Strong problem-solving and organizational skills, with the ability to manage multiple priorities.
Knowledge of production processes, inventory management, and sales forecasting.
Proficiency with ERP systems, operational planning software and CRM systems.
Proficiency in project management.
Customer-focused mindset with a commitment to delivering high-quality service.
Collaborative and team oriented.
Results-driven, with a focus on customer satisfaction and process improvement.
Strong attention to detail and ability to manage complex workflows.

Why join us?

CES is a very well-established company (35+ years in business).
We are growing and expanding!
Participate in our continued investment into our facility, equipment, and operations teams
Developing innovation partnerships.
Engage with people who make a difference.
Collaborate on exciting projects to develop innovative solutions.

What do we offer you?

Competitive wages and benefits.
Amazing team.
Flexible work environment.
Long-term career development
An opportunity to make a difference.

CES is an equal opportunity employer and is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, CES will make accommodations available to applicants with disabilities upon request during the recruitment process. We wish to thank all applicants, however, please be advised that only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $120,000.00-$140,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
On-site parking
Paid time off
Tuition reimbursement

Schedule:

Monday to Friday

Education:

Bachelor's Degree (preferred)

Experience:

Customer relationship management: 10 years (preferred)
Senior role in manufacturing environment: 10 years (preferred)
Sales Operations: 10 years (preferred)

Licence/Certification:

Certified Project Manager (preferred)

Work Location: In person

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