Senior Manager of Sales Operations

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!

What we need in you:

You are a dynamic, results-driven leader with a passion for enabling high-performance sales teams. With a background in B2C sales or sales operations leadership, you understand the nuances of direct and consumer sales channels and have a proven ability to drive operational efficiency and performance. You excel at implementing strategic initiatives and fostering accountability across all levels. Your collaborative mindset, strong analytical skills, and commitment to operational excellence position you as a key contributor to shaping and expanding a high-impact sales organization.

What we’re seeking:

The Senior Manager of Sales Operations is a key player in developing and executing operational and performance strategies for the Residential Connectivity Sales (Consumer Direct Sales) channel, in addition to owning Performance Management processes for the larger Consumer Sales Org. This leader will partner closely with sales leadership to drive both daily operational excellence and long-term strategic initiatives, aligning efforts with Frontier’s broader Distribution strategy to support expansion and revenue goals. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX.

What you'll do:

Operational Support & Process Ownership

Identify, develop, implement, and oversee key operational processes and procedures to support the consumer direct sales organization
Identify risks and transformational opportunities, refining processes for improved efficiency and alignment across the organization

Field Strategy & Alignment

Collaborate with field leadership to craft and execute field organizational strategies aligned with Frontier’s broader Distribution strategy, ensuring the field team's operational framework supports overarching company objectives
Travel as needed to key markets to support Field Sales Directors and Teams, providing on-the-ground insights and guidance to drive success

Complex Initiative Management

Oversee and coordinate end-to-end ownership of high-impact initiatives focused on expanding and enhancing the profitability of the direct sales organization
Partner with both internal and external stakeholders to close process gaps, mitigate resource constraints, and enhance data visibility to empower business decisions

Data-Driven Focus & KPI Attainment

Leverage data analytics to monitor and drive focus areas and KPI attainment across regional and territory levels, consistently delivering high-quality work that aligns with company criteria and objectives
Track and analyze sales performance metrics, implementing improvement initiatives to enhance sales productivity and capitalize on growth opportunities

Performance Management Ownership

Lead the performance management framework for the channel, establishing SOPs for scorecards, Performance Improvement Plans (PIPs), and tracking execution of PIPs
Ensure accountability is a priority across all levels, with consistent follow-through on performance initiatives to foster high standards and improvement within the channel

Leadership Governance & Strategic Initiatives

Scope, define, and introduce support processes for field teams, establishing leadership governance over strategic initiatives to maintain alignment and drive accountability
Lead cross-functional alignment efforts, working closely with Channel Management, Systems, Training, and other teams to support organizational priorities and long-term growth

Stakeholder Engagement & Communication

Maintain consistent communication with stakeholders, team members, and leadership, articulating strategic goals and operational updates effectively through both written and verbal channels
Act as a point of contact and liaison for strategic field operations, bridging communication across functions to facilitate goal alignment and support sales success

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

Salary Range: $70,000 - $155,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave

What background you should have:

Experience: 5+ years in sales enablement, sales operations, or performance management, preferably within a consumer sales environment; experience in B2C sales leadership is highly preferred
Track Record: Demonstrated success in driving sales performance through strategic enablement, process development, and support initiatives
Performance Management Expertise: Proven ability to design and implement scorecards, PIPs, and accountability measures across multiple channels
Analytical Skills: Strong command of data analytics, KPI tracking, and reporting, with a proven ability to translate data insights into actionable strategies
Organization & Attention to Detail: Highly organized with a meticulous approach to managing processes, tracking performance metrics, and ensuring alignment across teams
Interpersonal Skills: Excellent communication, coaching, and interpersonal abilities, with a collaborative mindset and the ability to engage across all organizational levels
Adaptability: Thrives in a fast-paced, evolving environment with a proactive approach to problem-solving

Education

Bachelor’s degree in business, marketing, or equivalent work experience

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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