Quark Expeditions is the leading polar expedition travel company headquartered in Toronto, Canada. We operate cruises to Antarctica and Arctic regions (Greenland, North Canada, Svalbard) on board of 3 modern polar expedition ships – Ultramarine, Ocean Explorer, and World Explorer. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travellers; the first to take travellers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is part of Travelopia, the world’s leading experiential travel business, owned by KKR.

We are looking to hire a Sales Operations manager to join our team! Reporting to the Global Sales Operations Director, you’ll support essential initiatives to drive the company’s growth and revenue objectives. Your role will involve training and supporting new opportunities and projects that enhance the effectiveness of the sales teams. This role requires cross-team collaboration and partnering with internal and external stakeholders to create and implement projects and day-to-day operations.

What we’ll offer:

Salary Range: $80,000 - $85,000 CAD annually
Health Insurance and RRSP
Career progression opportunities
Travel benefits
Various employee discounts and offers

What you’ll do:

Sales Team Training and Support:

Owning the end-to-end rollout of sales initiatives, including creating materials, training, and support.
Monitor adoption, capture feedback and provide ongoing integration support.
Data Analysis and surfacing key data insights via reports and dashboards.

Effective Project Management:

Own the development/management of multiple detailed sales project plans using the appropriate tools that define the scope, deliverables, resourcing, and schedule that supports business goals in collaboration with business and technical teams and other key stakeholders.
Support or own multiple start-to-end aspects of projects, e.g. Requirement Gatherings, Process Mapping, Documentation, Reporting and Dashboards

What you’ll bring:

Agile Project Management: Proven foundation in agile methodologies and process improvement
Salesforce Experience: Previous experience is essential
Presentation Skills: Delivering straightforward, impactful content with compelling visuals and tools
Facilitation Skills: Engaging participants and managing group dynamics
Documentation Skills: Ability to create flow charts and process maps
Software Proficiency: Proficient in various software with a strong eagerness to learn
Collaboration: Comfortable working independently and in team settings
Interpersonal Skills: Persuasive, encouraging, empathetic, and detail oriented
Organizational Skills: Strong skills in organization and presentation
Communication Skills: Excellent verbal and written communication for diverse audiences
Storytelling Ability: Capable of conveying complex ideas simply and effectively
Data-driven: Ability to develop insights from revenue and performance data

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring an inclusive work environment for all individuals. If you require accommodations to participate in the recruitment process, inform us here: Talent@Travelopia.com

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Quark Expeditions Jobs

Sales Operations Manager