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Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses – Roofing, Insulation, Doors, and Composites – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com.

PURPOSE OF THE JOB

The Sales Operations Analyst is a member of the Commercial Operations Team and is responsible for the delivery of accurate data for internal and external volume/revenue/margin reporting for all customers purchasing products sold through our Doors NA sales organizations. The Sales Analyst provides analytical leadership and support to the NA Doors Sales organization through gathering, analyzing, preparing, and effectively summarizing and communicating recommendations based on customer sales data across multiple customer and product lines, to support strategic customer decisions. The Sales Operations Analyst maintains direct contact with all sales teams and performance objectives are aligned with those sales teams to further the growth of the organization.

Reports to: Commercial Operations and Sales Strategy Director

Job Responsibilities

Sales Operations Management:

Responsible for handling and managing the workflow of our field sales processes, enabling sales operations to go smoothly and ensure the implementation of sales strategies to further the growth of the organization.
Communicates all system enhancements to entirety of the field sales team

Data Analysis:

Collaborates across functions and businesses to maximize business performance and develop capabilities with data for growth
Elevates the analytical ceiling of the Field Sales Team to better understand their markets & help drive growth in their key markets by developing reporting capabilities
Proactively partner with ASMs on their customer base to gather deeper customer insights through analyzing reporting to help solve problems and support growth ambitions.
Creates sustainable reporting packages that can be consumed by the field sales audience that will assist in analyzing purchase history, business services used, product inquiries, complaints; all to help understand customer behavior bringing to light opportunities to help build future strategy
Draws insights from internal and external reporting of our indirect & direct customers as it relates specifically to their purchase programs
Develops & analyzes reporting requests from Area Sales Managers, National Account Business Managers, National/Regional/Team Sales Leaders, and Business Units

Customer Relationship Management (CRM) Integration and Advancement:

Continue to develop the CRM into the “one source of truth”, leveraging all places where data is accessed today and compiling it into actionable, proactive packages – delivering quick wins to further drive adoption

Manage and analyze the data that the Doors field sales team is collecting around our customers
Generate reporting tools that will provide customer insight or operational changes that will add value to the customer relationship and the use of the CRM
Responsible for the maintenance and management of customer data to ensure data integrity & ensure accurate reporting
Identify, recommend, and implement quality and efficient improvements to CRM processes
Provide support for CRM projects; carrying out the optimization of CRM processes with functional stakeholders

Database Management:

Manage NA Doors Sales Territories: Establish/update territories/regions, territory/customer assignments for current customers as well as both customer/business acquisitions.
Manage NA Doors Data Tables: Establish/update Customer Group, Market Identification, Market View, and Product Hierarchy to insure accurate Sales Credit and Customer Reporting.
Sales Security: Manage MDM/PowerBI Data Tables that establish Sales Security & drive organization of Product Segment, and Product Group tables.
User Administration: Initiate/update user access, provide direct support on user-functionality issues, provide user training and materials.

Job Requirements

Minimum Qualifications

Proficiency of Microsoft Office required, with high emphasis on Microsoft Excel.
Sufficient proficiency with SAP and PowerBI, Business Information is required.
Microsoft Dynamics proficiency required.
Analytics experience with proven ability to draw insights from data
Bachelor’s degree required

Knowledge, Skills And Abilities

Strong communication skills with the ability to translate analytical concepts and procedures to varying stakeholder groups
Proven ability to partner with internal and external business stakeholders
Proven ability to transform data into insights, and insights into action with transparency
Exceptionally advanced Microsoft Excel, PowerPoint, and PowerBI skills
Proactive, growth mindset always striving to continuously improve self, others, and the business
Collaborative, a team-player who builds strong connection between marketing, sales, and IT
Excellent interpersonal skills and ability to verbally and visually communicate
Strong business and financial acumen, demonstrating professionalism through self-respect and respect for others
Working knowledge of unique characteristics, needs, and challenges of cross-functional audiences
Ability to understand how day-to-day activities fit within the broader strategy of the organization
Ability to be assertive and proactively raise concerns when data integrity is at risk
Ability to juggle quantity of workload with expectations around quality

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Sales Operations Analyst