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We are looking for a Senior Sales Operations Manager to drive customer experience, operational efficiencies, and team development within our retail sales function. As a right hand to the Sales VP, this role will focus on optimizing trade planning, managing customer P&L, and mentoring a team of Retail Business Managers. You will play a critical part in cross-functional engagement and process improvement, ensuring that all customer-facing and internal processes are aligned for optimal success.

Who You Are:

A strategic leader with the ability to coach and mentor teams, while continuously improving business processes.
Data-driven and analytical, with experience managing customer P&L reports and leading financial reviews.
A proactive problem solver, capable of simplifying complex issues and finding root causes to drive corrective actions.
An effective communicator who thrives in cross-functional environments, working collaboratively across sales, finance, marketing, and operations.

What You'll Do:

Manage and mentor a team of Retail Business Managers, ensuring execution of business processes and customer profitability goals.
Lead process improvements, ensuring SOPs are updated and implemented to drive margin management and customer support excellence.
Oversee trade planning and forecasting, driving profitability and managing inventory, promotions, and customer claims.
Collaborate cross-functionally to align on goals, performance metrics, and ensure customer satisfaction and operational efficiency.

Qualifications:

Ability to coach and mentor Business Management team, create and refine process within a continuous improvement organization.
Ability to read and management customer Profitability Reports.
Ability to problem solve and simplify complex issues for root cause and corrective actions.
Superior communication skills and ability to work cross functionally.

Application Note:
Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.

Education

Required

High School or GED or better

Preferred

Associates or better
Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Clemens Food Group LLC Jobs

Senior Sales Operations Manager, Retail Channel